IT Manager

24PS ST PROPERTY PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

24PS ST PROPERTY PTE. LTD. seeks a seasoned IT lead to drive pre-opening technology efforts for a hotel. You will shape infra setup, implement systems, deploy networks, and coordinate vendor activities to ensure a smooth opening and high guest experience.

Applicants should have 5+ years in hotel IT operations, strong Opera PMS expertise, and fluency in English. This on-site role requires hands-on leadership across cross‑functional teams.

Qualifications

• Bachelor's degree in Information Technology or related field.
• Minimum 5 years' experience in hotel IT operations with leadership.
• Strong knowledge of Opera PMS, hospitality systems, networks, hardware, software, databases, and system integrations.

Responsibilities

• Lead the IT pre-opening workstream by managing technology infrastructure setup, systems implementation, network deployment, testing, user readiness, and operational launch planning.
• Coordinate installation, configuration, integration, and handover of hotel technology systems including Opera PMS, POS, telephony, TV, Wi-Fi, back-office systems, and interfaces.
• Collaborate with Corporate IT, vendors, and project teams to ensure all technology systems are fully operational and ready for opening.
• Oversee administration, maintenance, and optimisation of Opera PMS and other core hotel systems to ensure smooth operations.
• Support implementation and adoption of smart hotel technologies and digital solutions to improve operational efficiency and guest experience.
• Coordinate system upgrades, software enhancements, and resolve technical issues with vendors and corporate IT teams.
• Ensure technology security, data protection, and compliance with company standards and policies.
• Provide technical support and deliver training to hotel team members across departments to enhance system usage and knowledge.
• Manage relationships with technology vendors, service providers, and external partners to maintain service quality and support.

Skills

Leadership

Vendor management

Project management

English fluency

Education

Bachelor's degree in Information Technology or related field

Tools

Opera PMS

Hospitality IT systems

Networks

Databases

System integrations

Job description

Job Summary Lead the IT pre-opening workstream for a hotel, managing technology infrastructure setup, system implementations, and vendor coordination to ensure operational readiness and enhance guest experience.

Responsibilities

• Lead the IT pre-opening workstream by managing technology infrastructure setup, systems implementation, network deployment, testing, user readiness, and operational launch planning
• Coordinate installation, configuration, integration, and handover of hotel technology systems including Opera PMS, POS, telephony, TV, Wi-Fi, back-office systems, and interfaces
• Collaborate with Corporate IT, vendors, and project teams to ensure all technology systems are fully operational and ready for opening
• Oversee administration, maintenance, and optimisation of Opera PMS and other core hotel systems to ensure smooth operations
• Support implementation and adoption of smart hotel technologies and digital solutions to improve operational efficiency and guest experience
• Coordinate system upgrades, software enhancements, and resolve technical issues with vendors and corporate IT teams
• Ensure technology security, data protection, and compliance with company standards and policies
• Provide technical support and deliver training to hotel team members across departments to enhance system usage and knowledge
• Manage relationships with technology vendors, service providers, and external partners to maintain service quality and support

Required competencies and certifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum 5 years' experience in hotel IT operations with leadership or management responsibilities
• Strong knowledge of Opera PMS, hospitality systems, networks, hardware, software, databases, and system integrations
• Experience managing technology projects, system implementations, and vendor relationships
• Fluency in English

Preferred competencies and qualifications

• Pre-opening hotel IT experience
• Knowledge of Singapore data protection, cybersecurity, and technology compliance requirements
• Previous IT leadership experience within Singapore hospitality