IT Infrastructure Intern — ITSM & Automation Focus

ISEAS -Yusof Ishak Institute; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

ISEAS -Yusof Ishak Institute in Singapore invites an IT Infrastructure Intern to gain hands-on exposure to the technical backbone of a leading research institute. This mentorship-driven role focuses on developing ITSM skills and bridging user needs with practical solutions.

You will learn to diagnose incidents, automate internal IT requests, and participate in managing enterprise resources while following security and governance standards.

Qualifications

• Curious & analytical mindset with a proactive approach to learn IT infrastructure.
• Collaborative spirit enabling effective teamwork and independent work.
• Innovation-driven interest in process optimization and IT service improvements.
• Technical proficiency with Microsoft 365 (Outlook, Excel, Word) and basic hardware/software troubleshooting.

Responsibilities

• End-User Experience & Troubleshooting: diagnose and resolve IT incidents for staff and researchers.
• Workflow Digitization & Automation: lead automation of internal IT request forms and propose new tools.
• Systems & Infrastructure Exposure: assist in maintenance of notebooks, servers, and network devices.
• Governance Support: help maintain IT policies and security standards.

Skills

ITSM concepts

Analytical mindset

Collaborative

Problem solving

Tools

Microsoft 365

Job description

ISEAS -Yusof Ishak Institute in Singapore invites an IT Infrastructure Intern to gain hands-on exposure to the technical backbone of a leading research institute. This mentorship-driven role focuses on developing ITSM skills and bridging user needs with practical solutions.

You will learn to diagnose incidents, automate internal IT requests, and participate in managing enterprise resources while following security and governance standards.