Intern, IT Infrastructure (Systems & Service Management)

ISEAS -Yusof Ishak Institute; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

ISEAS -Yusof Ishak Institute in Singapore invites an IT Infrastructure Intern to gain hands-on exposure to the technical backbone of a leading research institute. This mentorship-driven role focuses on developing ITSM skills and bridging user needs with practical solutions.

You will learn to diagnose incidents, automate internal IT requests, and participate in managing enterprise resources while following security and governance standards.

Qualifications

• Curious & analytical mindset with a proactive approach to learn IT infrastructure.
• Collaborative spirit enabling effective teamwork and independent work.
• Innovation-driven interest in process optimization and IT service improvements.
• Technical proficiency with Microsoft 365 (Outlook, Excel, Word) and basic hardware/software troubleshooting.

Responsibilities

• End-User Experience & Troubleshooting: diagnose and resolve IT incidents for staff and researchers.
• Workflow Digitization & Automation: lead automation of internal IT request forms and propose new tools.
• Systems & Infrastructure Exposure: assist in maintenance of notebooks, servers, and network devices.
• Governance Support: help maintain IT policies and security standards.

Skills

ITSM concepts

Analytical mindset

Collaborative

Problem solving

Tools

Microsoft 365

Job description

What the role is:

Job Description Summary The ISEAS – Yusof Ishak Institute is a leading research centre dedicated to the study of socio-political, security and economic trends and developments in Southeast Asia and its wider geostrategic and economic environment. Applications are invited for the following position: Intern, IT Infrastructure (Systems & Service Management)

What you will be working on:

As an IT Infrastructure Intern, you will gain comprehensive industry exposure to the technical backbone of a leading research institute. This role is designed as a mentorship-driven learning journey where you will develop professional IT Service Management (ITSM) skills. Under the guidance of the infrastructure team, you will learn to navigate technical ecosystems and bridge the gap between user needs and innovative technical solutions.

• End-User Experience & Troubleshooting: Gain hands‑on experience in diagnosing and resolving diverse IT incidents for staff and researchers. You will focus on the "why" behind technical solutions to improve overall system reliability.

• Workflow Digitization & Automation: Take a lead role in automating internal IT request forms. You are encouraged to research and propose new tools or creative workflows that enhance the Institute’s operational efficiency.

• Systems & Infrastructure Exposure: Participate in the maintenance and configuration of enterprise computing resources—including notebooks, servers, and network devices—to understand the full IT asset lifecycle.

• Governance Support: Assist the team in maintaining IT policies and security standards (in compliance with IM8), ensuring a secure and efficient digital environment.

What we are looking for:

Requirements

• Curious & Analytical Mindset: A proactive learner with a strong desire to understand enterprise-level IT infrastructure and modern digital solutions.

• Collaborative Spirit: The ability to work both independently and effectively within a team-oriented environment.

• Innovation-Driven: An interest in process optimization and the confidence to share fresh perspectives on how IT services can be improved for the ISEAS community.

• Technical Proficiency: Familarity with the Microsoft 365 ecosystem (Outlook, Excel, Word) and basic hardware/software troubleshooting.

Internship Period: Nov 2026 – Jan 2027

Application

All applicants must submit the following materials: (1) cover letter indicating your availability period (2) curriculum vitae, (3) a copy of latest academic transcript.

About ISEAS -Yusof Ishak Institute

The ISEAS – Yusof Ishak Institute is a regional research centre dedicated to the study of socio-political, security and economic trends and developments in Southeast Asia and its wider geostrategic and economic environment.