IT Infrastructure Engineer
Role Overview
We are seeking an experienced IT Infrastructure Engineer to support and manage enterprise infrastructure operations in a mission-critical environment. The ideal candidate will have strong hands‑on experience across virtualisation, operating systems, storage, backup, networking, and related infrastructure platforms.This role also requires experience working with vendor-supported operating models, managing external support teams, and contributing to technical troubleshooting, governance, and project delivery.
Key Responsibilities
- Support and maintain production and mission-critical infrastructure environments.
- Perform technical troubleshooting, issuedeep dives, and resolution of complex incidents.
- Manage infrastructure operations across virtualisation, operating systems, storage, backup, networking, and related platforms.
- Work with vendor-supported operating models and coordinate with external support teams.
- Support technical governance, security governance, change review, and service request approval processes.
- Assist in technical project delivery,including coordination, issue/risk tracking, dependency management, and stakeholder follow-up.
- Collaborate with both technical and non-technical stakeholders to ensure smooth operations and service continuity.
- Support infrastructure reliability,availability, and operational excellence.
Requirements
- At least5 years of experiencein infrastructure or platform operations.
- Experience supportingproduction or mission-critical environments.
- Strong technical understanding of infrastructure operations across:
- Virtualisation
- Operating systems
- Storage
- Backup
- Networking
- Related platforms
- Experience working with vendor-supported operating models and managing external support teams.
- Able to participate in technical troubleshooting, issue deep dives, and problem resolution for complex incidents.
- Experience supportingtechnical governance, security governance, change review, or service request approval processesis preferred.
- Experience supporting technical project delivery, including coordination, issue and risk tracking, dependencymanagement, and stakeholder follow-up.
- At least2 years of experience in government or public sector settings.
- Good to havedata centre operations experience.
- Strong communication and coordinationskills with both technical and non-technical stakeholders.
Technical Requirements
- Experience with infrastructure platforms such asVMware, Hyper-V, or Nutanix.
- Experience withRed Hat Linux and/or Windows Serverenvironments.
- Familiarity with enterprisestorage,backup, HA, and DRsolutions.
- Strong understanding ofmonitoring,observability, logging, and alertingpractices.
- Solid understanding of networking fundamentals such as:
- TCP/IP
- DNS
- Routing
- Firewalls
- Load balancing
- Segmentation
- Familiarity with hybrid infrastructure environments, includingAWS or Azure.
Desired Technical Skills
- Experience with automation tools such asAnsible, Puppet, Chef, or Terraform.
- Familiarity with scripting languages such asPython, PowerShell, or Bash.
- Familiarity with containerisation and orchestration platforms such asDocker or Kubernetes.
- Experience withInfrastructure as Code (IaC)for automated provisioning and configuration.
Qualifications
- Degree inComputer Science,Engineering, Information Technology, or a related field.
Desired Certifications
- VMware Certified Professional (VCP)
- Microsoft Certified: Windows Server
- Red Hat Certified Engineer (RHCE)
- ITIL v4 Foundation
- AWS or Azure Associate-levelcloud certifications, or equivalent
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