IT Helpdesk Support

V-ELEGANT PTE. LTD.; Singapore; On-site; SGD 32,000 - 45,000; Full time

Job summary

V-ELEGANT PTE. LTD. is seeking an IT Helpdesk Support to maintain and troubleshoot the school’s IT infrastructure at Toa Payoh.

The role includes server administration, NAS management, backups, AD/GP, and network support for FortiGate and switches. On-site hardware and software support for ~24 devices is required. The ideal candidate has a diploma in IT or related field and hands-on experience in Windows Server, VMware ESXi, NAS and backup solutions, with strong problem-solving and customer

Qualifications

• Diploma or relevant IT qualification required.
• Experience in IT helpdesk, desktop support, system administration, and network troubleshooting.
• Proficiency with Windows Server, Active Directory, Group Policy, and VMware ESXi.
• Familiarity with NAS, backup solutions and data recovery.

Responsibilities

• Perform monthly hardware functionality checks on servers and NAS.
• Maintain VMware ESXi, Windows Server 2012 R2, including updates and security.
• Support NAS devices, backup solutions, and data recovery processes.
• Administer PDC and Active Directory including user management and GPOs.
• Assist network with FortiGate 40F, switches, VLANs, and wireless connectivity.
• Provide hardware/software support for ~24 endpoints, including Windows troubleshooting.
• Troubleshoot printers, internet, email and Office apps.
• Coordinate with ISPs and vendors to resolve issues.
• Respond to ad hoc requests and provide on-site support as needed.
• Attend bi-monthly on-site visits for maintenance.
• Attend requests within six hours same day or next business day.
• Maintain IT documentation and ensure reliability of IT infrastructure.

Skills

Windows Server

VMware ESXi

Active Directory

Group Policy

FortiGate Firewall

Network Administration

Synology NAS

NAKIVO Backup

Desktop Support

Hardware & Software Troubleshooting

IT Helpdesk Support

Education

Diploma in IT / related field

Job description

Job Title: IT Helpdesk Support
Work Location: Toa Payoh

Job Responsibilities :

• Perform monthly hardware functionality checks on Dell PowerEdge T30 physical server.
• Maintain VMware ESXi virtualisation platform and Windows Server 2012 R2, including startup configurations, Windows updates, endpoint security and disk management.
• Maintain Synology DS218+ Network Attached Storage (NAS), including hardware checks, DSM updates, storage management and application updates.
• Monitor and maintain backup solutions, including NAKIVO Backup, Synology Drive, Snapshot, Replication, Hyper Backup and Active Backup.
• Administer Primary Domain Controller (PDC) and Active Directory, including user account creation and deletion, access rights, network drives and Group Policy management.
• Support FortiGate 40F firewall/router, managed switches, VLANs, port forwarding and wireless network connectivity.
• Provide hardware and software support for approximately 24 laptops and desktops, including Windows troubleshooting, antivirus updates and routine maintenance.
• Troubleshoot network printer issues, internet connectivity, email and Microsoft Office applications.
• Liaise with internet service providers and external vendors, including Qirom support, to resolve technical issues.
• Respond to ad hoc user requests and provide on-site technical assistance for hardware failures, system errors and network connectivity issues.
• Conduct bi-monthly on-site visits for workstation hardware and software maintenance.
• Attend support requests within six hours on the same day or by the next business day, as required.
• Maintain IT documentation and ensure the availability and reliability of the school's IT infrastructure.

Requirements :

• Diploma or relevant qualification in Information Technology, Computer Science or a related field.
• Experience in IT helpdesk support, desktop support, system administration and network troubleshooting.
• Knowledge of Windows Server, Active Directory, Group Policy and VMware ESXi.
• Experience with NAS devices, backup solutions and data recovery.
• Familiarity with firewalls, routers, managed switches, VLANs and wireless networking.
• Strong troubleshooting, communication and customer service skills.
• Ability to work independently and coordinate with external vendors.

Key Skills

• Windows Server
• VMware ESXi
• Active Directory
• Group Policy
• FortiGate Firewall
• Network Administration
• Synology NAS
• NAKIVO Backup
• Desktop Support
• Hardware & Software Troubleshooting
• IT Helpdesk Support