IT Helpdesk & Infrastructure Support Analyst

Rajah & Tann Singapore LLP

Singapore

On-site

SGD 47,000 - 76,000

Full time

2 days ago

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Job summary

Rajah & Tann Singapore LLP is seeking a proactive Helpdesk Analyst to provide first-line IT support in a dynamic professional services environment. You will handle hardware, software, and connectivity issues, manage incidents in the ticketing system, assist with onboarding/offboarding, and work closely with Infrastructure, Security, and Applications teams to ensure smooth IT operations.

The role requires 3 years IT helpdesk experience and a formal IT qualification; strong communication and

Qualifications

Minimum 3 years of IT Helpdesk or Desktop Support experience.
Hands-on with Microsoft 365 and mobile devices.
Experience in remote troubleshooting and user support.
Familiar with Windows Server environments.
Strong communication across all levels of stakeholders and users.
Ability to handle multiple priorities in a fast-paced environment.
Proactive mindset with a willingness to learn and grow.

Responsibilities

Provide first-line support for hardware, software, and system-related issues.
Troubleshoot Windows devices, Microsoft 365 applications, printers, and connectivity issues.
Manage incidents and service requests through the ticketing system, ensuring timely resolution within service levels.
Support employee onboarding and offboarding, including account setup, device provisioning, and access management.
Assist with software installation, updates, and end-user device maintenance.
Support meeting rooms and events with audio-visual setup and troubleshooting.
Monitor IT systems, respond to alerts, and elevate complex issues where required.
Maintain accurate IT asset inventory and documentation.
Work closely with Infrastructure, Security, and Application teams to support smooth IT operations.