IT Helpdesk Engineer: Modern Workplace & Onboarding

XG TECH PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

XG Tech PTE. LTD. in Singapore is seeking an IT Helpdesk / IT Support Engineer to provide day-to-day technical support to employees and ensure the smooth operation of IT systems and office infrastructure.

The role requires hands-on experience with Windows, Microsoft 365, Active Directory, VPN and basic networking, plus strong communication and customer service skills to resolve issues efficiently.

Qualifications

• Bachelor's degree in IT, CS, IS or a related field.
• 2-5 years of IT helpdesk/desktop support experience.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with Windows, Microsoft 365 and basic networking.

Responsibilities

• Provide first-line IT support for hardware, software, network and system-related issues.
• Set up and configure laptops, desktops, peripherals, software and user accounts for new employees.
• Manage IT onboarding and offboarding, including equipment allocation, account access and asset recovery.
• Troubleshoot Windows, Microsoft 365, Active Directory, VPN, Wi‑Fi and basic network connectivity issues.
• Maintain records of IT assets, equipment, software licences and user accounts.
• Support office IT infrastructure, including network equipment, meeting room systems and other IT facilities.
• Manage and follow up on IT support requests, escalating complex issues to relevant teams or vendors.
• Maintain IT documentation, SOPs and troubleshooting guides.
• Support implementation of IT security, endpoint protection and access control measures.
• Assist with IT projects, system upgrades and other IT-related initiatives as required.

Skills

Troubleshooting

Problem-solving

Communication

Customer service

Independent work

Multitasking

Education

Bachelor's degree in IT/CS/IS

Tools

Windows

Microsoft 365

Basic networking

Job description

XG Tech PTE. LTD. in Singapore is seeking an IT Helpdesk / IT Support Engineer to provide day-to-day technical support to employees and ensure the smooth operation of IT systems and office infrastructure.

The role requires hands-on experience with Windows, Microsoft 365, Active Directory, VPN and basic networking, plus strong communication and customer service skills to resolve issues efficiently.