IT Helpdesk Coordinator - SLA-Driven Client Support

WIS ICT Private Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

WIS ICT Private Limited in Singapore is seeking a proactive Helpdesk Coordinator to ensure timely routing of client calls, effective case management, and clear communication with clients.

You will work with internal teams to meet SLAs, provide updates on resolutions, and collaborate with colleagues to support smooth handling of all cases during regular working hours, Monday through Friday, 9am–6pm, helping clients receive timely and accurate support.

Responsibilities

• Route client calls accurately to the appropriate internal teams for timely job assignment
• Monitor helpdesk cases actively to ensure service level agreements (SLAs) are consistently met
• Communicate promptly with clients to confirm internal team responses and job resolution status
• Collaborate effectively with team members to support smooth case handling and resolution

Job description

WIS ICT Private Limited in Singapore is seeking a proactive Helpdesk Coordinator to ensure timely routing of client calls, effective case management, and clear communication with clients.

You will work with internal teams to meet SLAs, provide updates on resolutions, and collaborate with colleagues to support smooth handling of all cases during regular working hours, Monday through Friday, 9am–6pm, helping clients receive timely and accurate support.