IT Helpdesk

WIS ICT Private Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

WIS ICT Private Limited in Singapore is seeking a proactive Helpdesk Coordinator to ensure timely routing of client calls, effective case management, and clear communication with clients.

You will work with internal teams to meet SLAs, provide updates on resolutions, and collaborate with colleagues to support smooth handling of all cases during regular working hours, Monday through Friday, 9am–6pm, helping clients receive timely and accurate support.

Responsibilities

• Route client calls accurately to the appropriate internal teams for timely job assignment
• Monitor helpdesk cases actively to ensure service level agreements (SLAs) are consistently met
• Communicate promptly with clients to confirm internal team responses and job resolution status
• Collaborate effectively with team members to support smooth case handling and resolution

Job description

Company Overview

Established since 2010 and headquartered in Singapore, WIS ICT is a certified ICT provider delivering tailored Integrated Information and Communications Technology services. As a subsidiary of WIS Holdings Pte Ltd, it focuses on innovative technology solutions to empower clients’ businesses.

Job Summary

You will coordinate client calls and internal team assignments, track helpdesk cases to meet service level agreements, and communicate resolution updates to clients.

Responsibilities

• Route client calls accurately to the appropriate internal teams for timely job assignment
• Monitor helpdesk cases actively to ensure service level agreements (SLAs) are consistently met
• Communicate promptly with clients to confirm internal team responses and job resolution status
• Collaborate effectively with team members to support smooth case handling and resolution

Working Hours

• Weekdays, 9am to 6pm