IT Helpdesk Analyst

THATZ INTERNATIONAL PTE LTD; Singapore; On-site; SGD 42,000 - 54,000; Part time

Job summary

Thatz International Pte Ltd in Singapore is seeking an IT Helpdesk Analyst to join our IT Support team. You will deliver high-quality technical assistance to end users, resolve hardware, software, network and application issues, and drive service improvements through automation and self-service tools.

This two-year contract offers exposure to Azure, VDI, Microsoft 365, and enterprise platforms, with opportunities to mentor colleagues and contribute to process documentation and knowledge bases.

Qualifications

• Diploma or Bachelor Degree in relevant IT field.
• Minimum 2 years IT Helpdesk/Service Desk experience.
• Strong troubleshooting and problem solving skills.
• Experience with Windows and Microsoft 365.
• Familiarity with IT service management and ticketing systems.
• Experience with Azure/VDI is an advantage.
• Excellent communication and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with AI-driven support tools is a plus.
• Senior candidates may lead teams and mentor colleagues.

Responsibilities

• Provide first and second level technical support for end users.
• Manage and respond to incidents and service requests via the IT service management platform.
• Troubleshoot desktop, laptop, mobile, printer and peripheral issues.
• Support Windows and Microsoft 365 technologies and enterprise platforms.
• Assist with user account administration and access management.
• Create and maintain support documentation and SOPs.
• Identify opportunities to improve service delivery through automation and self-service solutions.
• Support and troubleshoot Azure and VDI and other cloud technologies.
• Mentor junior team members and support continuous improvement.
• Perform other related tasks as required.

Skills

Troubleshooting

Customer service

Communication

Multi-tasking

Education

A Diploma or Bachelor Degree in Computer Science/Engineering, Science, IT, Engineering or related field.

Tools

Active Directory

Azure

Microsoft 365

Job description

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd ,we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

Our CORE VALUES :

• Integrity
• System
• Consistency
• Forward Looking
• Humanity, and
• Environmental Friendly

IT Helpdesk Analyst

Work Location: Central,Singapore

Job Type: 2 years Contract,subject to renewal

About the Role

We are seeking proactive and customer focused Helpdesk Specialists to join our IT Support team and play a key role in delivering high quality technical support services across the organization. This role offers the opportunity to contribute beyond day to day support by driving service improvements, enhancing self service capabilities, and leveraging automation and AI technologies to improve user experience and operational efficiency.

Primary Responsibilities

• Provide first and second level technical support for end users, resolving hardware, software, network, and application related issues.
• Manage and respond to incidents, service requests, and enquiries through the IT service management platform in accordance with established service levels.
• Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral related issues.
• Support Microsoft based technologies, including Windows operating systems, Microsoft 365 applications, and related enterprise platforms.
• Assist with user account administration, access management, and system configuration activities.
• Create, maintain, and enhance support documentation, knowledge base articles, and standard operating procedures.
• Identify opportunities to improve service delivery through process optimization, self service solutions, and automation initiatives.
• Support and troubleshoot Azure, virtual desktop infrastructure (VDI), and other cloud based technologies where applicable.
• Contribute to team development by sharing knowledge, mentoring junior team members, and supporting continuous improvement initiatives across the Helpdesk function.
• Perform other related tasks as when required.

Job Requirements

• A Diploma or Bachelor Degree in Computer Science/Engineering, Science, IT, Engineering or related field.
• Minimum 2 years of experience in IT Helpdesk, Service Desk, or End User Support environment.
• Strong troubleshooting and problem solving skills with the ability to diagnose and resolve technical issues efficiently.
• Experience supporting Microsoft technologies, including Windows, Microsoft 365, Active Directory, and related tools.
• Familiarity with IT service management processes, ticketing systems, and service level agreements.
• Experience supporting Azure environments, cloud services, or virtual desktop infrastructure (VDI) will be an advantage.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to manage multiple priorities, work independently, and perform effectively in a fast paced environment.
• Demonstrated initiative in identifying and implementing process improvements, automation, or self service solutions; experience with AI driven support tools is a plus.
• For senior candidates, proven ability to lead teams, drive operational improvements, mentor colleagues, and ensure high standards of service delivery.

Equal Opportunity Employer

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage,and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

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