IT Executive, Operations & Support

Changi Travel Services Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Changi Travel Services Pte Ltd is seeking an IT Executive, Operations & Support to provide day-to-day technical assistance and ensure reliable, secure IT systems across the organisation. The role spans end-user support across functions and sites.

Ideal candidates will have 2–5 years of IT support experience, hands-on Windows and M365 know-how, and familiarity with Entra ID and Active Directory. On-site and after-hours support may be required.

Qualifications

• Diploma or Degree in Information Technology or a related discipline.
• Approximately 2–5 years of IT support/desktop/infrastructure experience.
• Hands-on experience with Windows devices and Microsoft 365 environments.
• Familiarity with Entra ID, Active Directory and Intune or equivalent endpoint-management tools.

Responsibilities

• Provide Level 1 and Level 2 desktop, laptop, mobile device, printer, and meeting-room support.
• Troubleshoot hardware, software, Microsoft 365, network, VPN, printing and user-access issues.
• Manage user onboarding, offboarding, accounts and access permissions.
• Support Microsoft 365, Entra ID, Active Directory, endpoint management, and device deployment.
• Provide operational support for network infrastructure, Wi‑Fi, servers, endpoint security and business applications.
• Manage IT assets, software licences, warranties and vendor support arrangements.
• Maintain IT documentation, SOPs and knowledge-base articles, and suggest improvements for recurring issues.
• Support system upgrades, planned maintenance, IT projects and urgent operational incidents.

Skills

Troubleshooting

Communication

Customer service

Organisational skills

Education

Diploma/ Degree in Information Technology or related

Tools

Microsoft 365

Entra ID

Active Directory

Intune

Endpoint management

VPN

Job description

We are looking for a hands-on and service-oriented IT Executive, Operations & Support to provide day-to-day technical assistance and ensure the reliable, secure and efficient operation of the organisation’s IT systems.

The role supports end users across different business functions and operational locations.

Experience in hospitality, hotel, travel or related operational systems would be advantageous but is not mandatory.

Key Responsibilities:

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, meeting-room equipment and other workplace technologies.

• Troubleshoot hardware, software, Microsoft 365, network connectivity, VPN, printing and user-access issues.

• Manage user onboarding, offboarding, accounts and access permissions, including the deployment and recovery of IT equipment.

• Support Microsoft 365, Entra ID, Active Directory, endpoint management, device deployment, patching and software installation.

• Provide operational support for network infrastructure, Wi‑Fi, servers, endpoint security and selected business applications.

• Manage IT assets, software licences, warranties and vendor support arrangements.

• Maintain IT documentation, SOPs and knowledge-base articles, and recommend improvements for recurring issues.

• Support system upgrades, planned maintenance, IT projects and urgent operational incidents when required.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.

• Approximately 2–5 years of relevant experience in IT support, desktop support, infrastructure support or IT operations.

• Hands‑on experience supporting Windows devices and Microsoft 365 environments.

• Working knowledge of Microsoft Entra ID, Active Directory, Microsoft Intune or similar endpoint‑management tools.

• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi‑Fi and VPN.

• Familiarity with endpoint security, patch management and basic cybersecurity practices.

• Strong troubleshooting, communication, customer‑service and organisational skills.

• Able to work independently and provide onsite or after‑hours support when required.

Experience with ITSM platforms, AWS or Microsoft Azure, and hospitality, retail, POS, PMS or booking systems would be advantageous. Relevant IT certifications would also be an added advantage.