IT Executive, Operations & Support

Changi Travel Services; Singapore; On-site; SGD 47,000 - 85,000; Full time

Job summary

Changi Travel Services seeks an IT Executive, Operations & Support to deliver hands-on IT assistance and ensure reliable, secure operation of the organisation’s IT systems across functions and sites.

The role supports end users across different business functions and locations, with experience in hospitality, hotel, travel or related systems advantageous but not mandatory.

Qualifications

• Diploma or Degree in Information Technology or related discipline.
• 2–5 years of IT support, desktop or infrastructure experience.
• Hands-on experience with Windows devices and Microsoft 365.
• Knowledge of Microsoft Entra ID/Active Directory/Intune or similar endpoint-management tools.
• Strong networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi, VPN).
• Familiarity with endpoint security, patch management and basic cybersecurity practices.
• Strong troubleshooting, communication and customer-service skills.
• Able to work independently and provide onsite or after-hours support when required.

Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, meeting-room equipment and other workplace technologies.
• Troubleshoot hardware, software, Microsoft 365, network connectivity, VPN, printing and user-access issues.
• Manage user onboarding, offboarding, accounts and access permissions, including deployment and recovery of IT equipment.
• Support Microsoft 365, Entra ID, Active Directory, endpoint management, device deployment, patching and software installation.
• Provide operational support for network infrastructure, Wi‑Fi, servers, endpoint security and selected business applications.
• Manage IT assets, software licences, warranties and vendor support arrangements.
• Maintain IT documentation, SOPs and knowledge-base articles, and recommend improvements for recurring issues.
• Support system upgrades, planned maintenance, IT projects and urgent operational incidents when required.

Skills

L1/L2 support

Windows support

Microsoft 365

Entra ID / AD / Intune

Networking basics

Troubleshooting

Customer service

Onsite/after-hours support

Education

Diploma/degree in IT

Tools

Active Directory

Microsoft Intune

Job description

We are looking for a hands‑on and service‑oriented IT Executive, Operations & Support to provide day‑to‑day technical assistance and ensure the reliable, secure and efficient operation of the organisation’s IT systems.

The role supports end users across different business functions and operational locations.

Experience in hospitality, hotel, travel or related operational systems would be advantageous but is not mandatory.

Key Responsibilities:

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, meeting-room equipment and other workplace technologies.
• Troubleshoot hardware, software, Microsoft 365, network connectivity, VPN, printing and user-access issues.
• Manage user onboarding, offboarding, accounts and access permissions, including the deployment and recovery of IT equipment.
• Support Microsoft 365, Entra ID, Active Directory, endpoint management, device deployment, patching and software installation.
• Provide operational support for network infrastructure, Wi‑Fi, servers, endpoint security and selected business applications.
• Manage IT assets, software licences, warranties and vendor support arrangements.
• Maintain IT documentation, SOPs and knowledge‑base articles, and recommend improvements for recurring issues.
• Support system upgrades, planned maintenance, IT projects and urgent operational incidents when required.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.
• Approximately 2–5 years of relevant experience in IT support, desktop support, infrastructure support or IT operations.
• Hands‑on experience supporting Windows devices and Microsoft 365 environments.
• Working knowledge of Microsoft Entra ID, Active Directory, Microsoft Intune or similar endpoint‑management tools.
• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi‑Fi and VPN.
• Familiarity with endpoint security, patch management and basic cybersecurity practices.
• Strong troubleshooting, communication, customer‑service and organisational skills.
• Able to work independently and provide onsite or after‑hours support when required.

Experience with ITSM platforms, AWS or Microsoft Azure, and hospitality, retail, POS, PMS or booking systems would be advantageous. Relevant IT certifications would also be an added advantage.