IT Executive (Infra & EUC)

CREDIT COUNSELLING SINGAPORE; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

CREDIT COUNSELLING SINGAPORE is seeking an experienced IT Infrastructure Manager based in Singapore. This role involves managing IT infrastructure, including Wintel server environments and Azure cloud, as well as overseeing network operations.

The ideal candidate has at least 10 years of experience in IT and is proficient in Microsoft Azure, Microsoft 365, and Active Directory. Strong communication skills and a professional demeanor are essential.

Qualifications

• Proficiency in managing Microsoft Azure and Microsoft 365.
• Strong verbal and written communication skills.
• At least 10 years of relevant IT experience.

Responsibilities

• Review and operationalise IT policies and procedures.
• Manage Wintel server environments and Azure cloud setups.
• Serve as the first point of contact for technical assistance.

Skills

Microsoft Azure

Microsoft 365

Active Directory

AD Group Policy Management

CISCO

Fortinet

Troubleshooting Windows 10/11

Networking (TCP/IP, DNS, VPN)

IT Telephony Solutions

Ticketing Systems

Tools

Manage Engine – ServiceDesk

Microsoft Teams

Durva

Okta

Menlo

Job description

• Review, refine and operationalise Infrastructure and End User related policies.
• Design and maintain Wintel server environments consisting of Windows Server (2016 - 2022).
• Manage Hyper‑V and Azure Cloud computing setup.
• Manage CCTV and NAS operations inclusive of regular review of backup, recovery and associated policies.
• Manage network infrastructure such as CISCO switches and access points, Fortinet firewall, etc.
• Manage Active Directory, Group policies, Microsoft InTune, etc.
• Administer (and drive new upgrades for) IT Telephony solutions that fit business operations.
• Implement and administer backup solutions like Durva, Microsoft 365, Azure Backup, etc.
• Implement system monitoring solutions to proactively identify and resolve performance and security issues.
• Investigate and resolve complex technical issues related to Windows Server systems.
• Coordinate with third‑party vendors, IT providers, and external support for effective service delivery.
• Serve as the first point of contact for end users seeking technical assistance over phone, email, Microsoft Teams and ticketing system and update all cases reported into the helpdesk ticketing system.
• Configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers, Windows operating systems, application software.
• Coordinate with members of the IT Department to plan and implement software upgrade and operating system installation or hardware tech refresh on laptops and mobile devices.
• Monitor all infrastructure components on a daily/weekly basis to ensure full operational status.
• Track and update IT Asset Management records and assist in asset disposal on a routine basis.
• Other IT related duties.

Skills Requirements

• Proficiency in Microsoft Azure, Microsoft 365, Active Directory, AD Group Policy Management, CISCO, Fortinet, Durva, Okta, and Menlo technologies.
• Proficiency in troubleshooting Windows 10 / 11 operating systems for EUC support.
• Understanding of networking (TCP/IP, DNS, VPN).
• Experience with ticketing systems (like Manage Engine – ServiceDesk or similar).
• Strong verbal and written communication with an ability to relate to business users and management.
• Pleasant personality, polite and professional at all times.
• At least 10 years of work experience in IT infrastructure, project, application, or security-related field.