IT Executive (End User Support & Digital Services)

ANGLO-CHINESE SCHOOL (ACADEMY) LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

5-day work week

Professional development

Exposure to Microsoft 365 and edtech

Friendly and supportive work环境

Career growth in digital journey

Job summary

Anglo-Chinese School (Academy) Ltd. is seeking an IT Executive (End User Support & Digital Services) to provide frontline technology support for staff and students.

You will support classroom technologies, devices, Microsoft 365 services, and vendor-managed IT systems to ensure a reliable and secure digital learning environment. The role emphasizes helping users, maintaining AV and meeting room equipment, and coordinating with external vendors for timely resolutions.

Qualifications

• Diploma in Information Technology, Computer Science, or a related discipline.
• Strong-service oriented character with good communication and interpersonal skills.
• Able to work independently and collaboratively in a school environment.
• Willingness to learn and support new technologies.

Responsibilities

• Assist users with classroom technologies, including screen sharing, interactive displays, audiovisual systems, and meeting room equipment.
• Provide prompt and professional technical support to staff, troubleshooting hardware and connectivity issues.
• Support setup, configuration, deployment, and maintenance of laptops, mobile devices, printers, and other IT equipment.
• Assist BYOD users with device connectivity and basic troubleshooting.
• Monitor Microsoft 365 environment and coordinate with external vendors for issue resolution.
• Coordinate with vendors and service providers for IT equipment, network services, and maintenance support.
• Maintain accurate records of IT assets, user requests, and support activities.

Skills

End-user support

Customer service

Communication

Independent working

Team collaboration

Education

Diploma in IT/CS or related

Tools

Microsoft 365

AV equipment

Job description

Company Overview

Anglo-Chinese School (Academy) is Singapore's first Methodist-established special education school for students on the autism spectrum without intellectual impairment. It offers holistic education with academic, life skills, and vocational training for ages 7-18, operating at 3 Teck Whye Crescent, Singapore 688845 till 2031 when we will move to our permanent campus at Tengah.

Job Summary

The IT Executive (End User Support & Digital Services) provides frontline technology support to staff, ensuring the smooth operation of digital learning and workplace technologies across the school. This role supports end users, classroom technologies, devices, Microsoft 365 services, and vendor-managed IT systems to maintain a reliable and secure digital environment.

Responsibilities

• Assist users with classroom technologies, including screen sharing, interactive displays, audiovisual systems, and meeting room equipment.
• Provide prompt and professional technical support to staff and users, troubleshooting hardware, connectivity, and device-related issues.
• Support the setup, configuration, deployment, and maintenance of NEW or ROTATED laptops, mobile devices, printers, and other IT equipment.
• Support Bring Your Own Device (BYOD) users by assisting with device connectivity, access, and basic troubleshooting.
• Monitor the school's Microsoft 365 environment and elevate issues where necessary to ensure service availability.
• Monitor network and wireless connectivity issues, coordinating with external vendors for timely resolution of incidents.
• Coordinate with vendors and service providers for IT equipment, software, network services, printers, mobile devices, and maintenance support.
• Maintain accurate records of IT assets, user requests, support activities, and equipment inventories.
• Assist in implementing IT security practices, device updates, and software installations to support a secure computing environment.
• Prioritize and manage support requests effectively while maintaining a high level of customer service.

Preferred Competencies and Qualifications

• Fresh graduates are welcome to apply
• Diploma in Information Technology, Computer Science, or a related discipline.
• We value strong-service oriented character, good communication, and interpersonal skills.
• Ability to work independently and collaboratively in a school environment.
• Positive attitude with a willingness to learn and support new technologies.

What We Offer

• 5-day work week
• Professional development and learning opportunities
• Exposure to Microsoft 365 and educational technologies
• Friendly and supportive work environment
• Opportunity to contribute to meaningful work supporting students and educators
• Career growth opportunities within the school's digital transformation journey