IT ENGINEER

BEUMER GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BEUMER Group Singapore is seeking an IT Engineer to support the High-Level Control (HLC) layer and IT infrastructure for Baggage Handling Systems at customer sites. The role diagnoses IT incidents, performs upgrades under change control, and supports cybersecurity remediation to keep systems available and secure.

You will provide site-based technical support for HLC and IT infra, travel between sites on short notice, and serve as the first point of contact for HLC incidents while coordinating

Qualifications

• Degree or diploma in CS/IT/engineering or related field.
• 1–3 yrs of IT infrastructure/system support experience with degree, or 3–4 yrs with diploma.
• Windows and Linux experience; VMware/Hyper-V, NAS/SAN, networking and security.
• CCNA/CCNP, VMware, cybersecurity certs are an advantage.
• ISO 9001 and ISO/IEC 27001, VAPT exposure is advantageous.
• Willing to travel between sites and obtain Airport Pass for airside work.
• Certifications like CCNA, VCP, Windows Server/Azure Admin and CompTIA Security+ are a plus.

Responsibilities

• Provide site-based technical support for HLC and IT infrastructure across sites.
• Travel between sites on short notice for emergencies.
• Diagnose HLC incidents across application, servers, storage and network; escalate as needed.
• Carry out fixes on site under change control and test upgrades/patches.
• Support deployments with vendors and Hotline; assist FAT & SAT; ensure backups align to baselines.
• Prepare and review SUCOs/SARs for customer approval; safety and access-control compliance.
• Analyze logs to identify root causes and propose corrective actions; support cybersecurity remediation.

Skills

Windows

Linux

VMware / Hyper-V

NAS/SAN

Networking & Security

Education

Degree / Diploma in CS/IT/Engineering or related field

Tools

CCNA

CCNP

VMware Certified Professional (VCP)

Microsoft Windows Server / Azure Administrator

CompTIA Security+

Job description

The IT Engineer supports the High-Level Control (HLC) layer and supporting IT infrastructure (applications, servers, storage, virtualisation and backup / failover) of the Baggage Handling Systems (BHS) at customer sites. The role diagnoses and resolves HLC and IT incidents, carries out tested upgrades and patches under change control, and supports cybersecurity remediation, so that the systems remain available, high-performing and secure.

• Provide site-based technical support for HLC (High-Level Control) & IT infrastructure across different sites (similar systems, site-specific differences), with guidance from the Hotline and senior engineers
• Travel between sites at short notice for emergencies
• Report to CIT Manager; site-based
• Act as first point of contact for HLC incidents; diagnose across application, servers, storage & network, and escalated complex cases to the Hotline
• Carry out fixes on site under change control
• Work with Hotline on complex incidents; keep the customer updated on status & solutions
• Test upgrades, patches & firmware before deployment and implement the patches, following approved procedures
• Support deployments with vendors & Hotline; support FAT & SAT
• Keep backups & configs aligned to baselines; support failover readiness checks
• Analyse logs & occurrences to identify root causes; propose corrective actions
• Prepare & review SUCOs/SARs for customer approval
• Support availability, performance & security improvements, including VAPT remediation
• Prepare monthly report: availability, key incidents, trends, open actions
• Train Control Room staff & customer operators on system use
• Maintain config & troubleshooting procedures; share lessons learned
• Follow permit-to-work, airside, cybersecurity & access-control rules

Requirements:

• Degree / Diploma in Computer Science, Information Technology, Computer / Electronics Engineering or a related field
• Degree + 1–3 yrs, or diploma + 3–4 yrs, of IT infrastructure / system support experience, ideally on live operational systems (Baggage Handling System or similar). Strong fresh graduates with relevant internship or project experience may be considered for junior level
• Working knowledge of Windows / Linux, VMware / Hyper-V, NAS/SAN, networking & security; willing to learn HLC / SCADA applications
• CCNA / CCNP, VMware, cybersecurity certs an advantage
• Experience or exposure to ISO 9001 (quality management), ISO/IEC 27001 (information security management) and VAPT will be an advantage
• Able to travel between sites at short notice; able to obtain an Airport Pass and work airside
• Certifications such as CCNA, VMware Certified Professional (VCP), Microsoft Certified: Windows Server / Azure Administrator and CompTIA Security+ will be an advantage