High-Level Control Manager (Baggage Handling System)

Changi Airports International Pte Ltd; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

Changi Airport Group is seeking a dynamic High-Level Control Manager to oversee the Baggage Handling System (BHS) HLC. You will lead the HLC operations, manage the O&M contractor, and ensure peak performance with rigorous cybersecurity and ISO 27001 compliance.

Responsibilities include driving system improvements, coordinating with cybersecurity consultants, planning EOS/EOL upgrades, conducting vulnerability assessments, and maintaining strong relations with authorities and vendors to keep

Qualifications

• Degree in Computer Science or related field.
• At least 5 years managing enterprise IT networks with relevant certifications.
• Certifications in IT security (CISSP, CISM) and familiarity with ISO27001 and related frameworks.

Responsibilities

• Manage and supervise BHS O&M contractor to ensure HLC operates securely and with high availability.
• Analyze system data, identify risks, and develop improvement strategies.
• Lead trials and projects to enhance BHS HLC with advanced technologies.
• Diagnose and resolve network/software issues; conduct thorough investigations.
• Oversee EOS/EOL planning for software/hardware upgrades.
• Define requirements, procure resources, and manage project innovations.
• Implement Business Continuity Plan to minimize disruption.
• Coordinate with cybersecurity consultants to meet regulatory standards.
• Maintain ISO 27001 compliance and conduct annual vulnerability assessments.
• Foster relationships with authorities, agencies, consultants, vendors and stakeholders.

Skills

Enterprise IT networks

IT security

Network monitoring

Project management

Analytical thinking

Data analytics visualization

Education

BSc in Computer Science or related

Tools

CCNP

CISSP

CISM

ISO27001

CCoP

Job description

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Requisition ID: 7193

Country: SG

Work Schedule: Non-Shift Work Schedule

Employment Type: Permanent

Description: Changi Airport Group is on the lookout for a dynamic and innovative professional to take on the role of High-Level Control Manager for our Baggage Handling System (BHS). This essential position ensures the smooth processing and timely delivery of passenger baggage, a critical component of our operations. As the key overseer of the High-Level Control (HLC) system, you will be instrumental in maintaining its peak performance and security.

Key Responsibilities:

• Manage and supervise the BHS Operations and Maintenance (O&M) contractor to ensure the HLC system operates at optimal levels, achieving high availability and adhering to cybersecurity standards.
• Analyze system data and use analytics tools to identify potential risks and performance issues, and develop strategies for improvement.
• Lead and manage trials and projects aimed at enhancing the BHS HLC system through the adoption of advanced technologies.
• Diagnose and resolve network and software issues efficiently, conducting thorough investigations to prevent future problems.
• Oversee the end-of-service (EOS) and end-of-life (EOL) of software and hardware, ensuring timely upgrades and replacements.
• Define project requirements, procure resources, and manage system innovation and improvement projects, including Site Acceptance Testing.
• Implement the Business Continuity Plan in response to BHS failures, ensuring minimal disruption.
• Work with BHS O&M contractors and cybersecurity consultants to ensure compliance with cybersecurity regulations and the Cybersecurity Code of Practice.
• Maintain adherence to ISO 27001 and the Critical IT Infrastructure (CII) Code of Practice, including conducting annual vulnerability assessments and managing associated risks.
• Foster strong relationships with authorities, external agencies, consultants, vendors, and Changi Airport Group stakeholders.

Requirements:

• Degree in Computer Science or a related field.
• At least 5 years managing enterprise-level IT networks, with relevant certifications such as Cisco Certified Network Professional (CCNP).
• Professional certifications in IT security (e.g. CISSP, CISM) and proficiency in cybersecurity standards, including ISO27001, Cybersecurity Code of Practice (CCoP) and associated compliance frameworks would be advantageous.

Skills:

• Expertise in IT network infrastructure and security solutions.
• Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and computer hardware systems.
• Proficiency with network monitoring tools and project management.
• Excellent analytical and problem-solving skills.
• Familiarity with data analytics and visualization tools is advantageous.