High-Level Control Manager (Baggage Handling System)

Changi Airport Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Changi Airport Group seeks a dynamic High-Level Control Manager to lead the Baggage Handling System (BHS) High-Level Control (HLC) operations.

You will oversee the O&M contractor, ensure high availability, cybersecurity compliance, and risk mitigation for critical baggage processing." The role requires 5+ years in enterprise IT networks with relevant certifications, plus expertise in ISO27001 and cybersecurity methodologies.

Qualifications

• 5+ years managing enterprise IT networks with security focus.
• CCNP and CISSP/CISM certifications are preferred.
• Experience with ISO27001 and CCoP frameworks is advantageous.

Responsibilities

• Oversee BHS O&M contractor to ensure high availability and cybersecurity standards.
• Analyze system data and use analytics to identify risks and performance issues.
• Lead trials and projects to enhance the BHS HLC system with new tech.
• Diagnose and resolve network and software issues efficiently.
• Oversee EOS/EOL of software and hardware and plan timely upgrades.
• Define project requirements, procure resources, and manage site acceptance testing.
• Implement Business Continuity Plans to minimize BHS disruptions.
• Coordinate with O&M contractors and cybersecurity consultants for compliance.
• Ensure adherence to ISO27001 and CII Code of Practice, with vulnerability assessments.

Skills

Enterprise IT networks

Cybersecurity

Network monitoring

Project management

Analytical skills

Education

Degree in Computer Science or related field

CCNP

CISSP or CISM

Tools

ISO27001

CCoP

Job description

Changi Airport Group is on the lookout for a dynamic and innovative professional to take on the role of High-Level Control Manager for our Baggage Handling System (BHS). This essential position ensures the smooth processing and timely delivery of passenger baggage, a critical component of our operations. As the key overseer of the High-Level Control (HLC) system, you will be instrumental in maintaining its peak performance and security.

Key Responsibilities:

• Manage and supervise the BHS Operations and Maintenance (O&M) contractor to ensure the HLC system operates at optimal levels, achieving high availability and adhering to cybersecurity standards.
• Analyze system data and use analytics tools to identify potential risks and performance issues, and develop strategies for improvement.
• Lead and manage trials and projects aimed at enhancing the BHS HLC system through the adoption of advanced technologies.
• Diagnose and resolve network and software issues efficiently, conducting thorough investigations to prevent future problems.
• Oversee the end-of-service (EOS) and end-of-life (EOL) of software and hardware, ensuring timely upgrades and replacements.
• Define project requirements, procure resources, and manage system innovation and improvement projects, including Site Acceptance Testing.
• Implement the Business Continuity Plan in response to BHS failures, ensuring minimal disruption.
• Work with BHS O&M contractors and cybersecurity consultants to ensure compliance with cybersecurity regulations and the Cybersecurity Code of Practice.
• Maintain adherence to ISO 27001 and the Critical IT Infrastructure (CII) Code of Practice, including conducting annual vulnerability assessments and managing associated risks.
• Foster strong relationships with authorities, external agencies, consultants, vendors, and Changi Airport Group stakeholders.

Requirements:

• Degree in Computer Science or a related field.
• At least 5 years managing enterprise-level IT networks, with relevant certifications such as Cisco Certified Network Professional (CCNP).
• Professional certifications in IT security (e.g. CISSP, CISM) and proficiency in cybersecurity standards, including ISO27001, Cybersecurity Code of Practice (CCoP) and associated compliance frameworks would be advantageous.

Skills:

• Expertise in IT network infrastructure and security solutions.
• Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and computer hardware systems.
• Proficiency with network monitoring tools and project management.
• Excellent analytical and problem-solving skills.
• Familiarity with data analytics and visualization tools is advantageous.