Enterprise Connectivity Support Specialist

PERSOL; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

PERSOL in Singapore is seeking a proactive Technical Support Specialist to deliver responsive assistance to enterprise customers via phone and email. You will log and manage incidents, monitor service performance, and coordinate timely resolutions across internal teams to ensure consistent service delivery.

You will provide clear updates to customers, troubleshoot across general services and IP VPN/managed services, and contribute to process improvements that drive efficiency and customer

Qualifications

• IT/telecom or related technical training or certification.
• Experience with enterprise connectivity and managed services.
• Experience using ticketing systems to log, monitor and resolve incidents.
• Ability to manage multiple incidents while meeting SLAs.
• Strong problem-solving and customer-support capabilities.
• Excellent written and verbal communication.

Responsibilities

• Log, update and manage reported incidents in the ticketing system.
• Provide first-call technical support for general services and enterprise connectivity.
• Conduct Level 1.5 troubleshooting for IP VPN and managed services.
• Monitor services proactively and act within defined service levels.
• Provide customers with timely updates on outstanding incidents.
• Coordinate with internal teams to expedite fault resolution.
• Escalate prolonged outages to appropriate support parties.
• Review and improve processes to support efficient operational delivery.

Skills

Incident management

Network troubleshooting

Customer support

Communication

Education

IT/telecom training

Network engineering

Tools

Ticketing systems

Job description

PERSOL in Singapore is seeking a proactive Technical Support Specialist to deliver responsive assistance to enterprise customers via phone and email. You will log and manage incidents, monitor service performance, and coordinate timely resolutions across internal teams to ensure consistent service delivery.

You will provide clear updates to customers, troubleshoot across general services and IP VPN/managed services, and contribute to process improvements that drive efficiency and customer