IT Concierge/Support Engineer

NCS Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

NCS Pte Ltd is seeking a customer-focused IT Support Analyst to provide front-line assistance to end-users in Singapore. You will handle walk-in requests, calls, and digital tickets, perform basic hardware/software troubleshooting, and coordinate with IT teams for escalations.

The role covers workstation setup, asset management, and documentation in ITSM systems, with opportunities to contribute to knowledge bases and service improvements. On-call rotation may be required.

Qualifications

• Minimum 1 year of experience in Service Management Centre.
• Proficiency in Windows 10/11, Microsoft 365, Active Directory.
• Experience with ticketing system.

Responsibilities

• Provide front-line IT support and assistance to end-users in a professional, courteous manner.
• Handle walk-in requests, phone calls, and digital service requests efficiently.
• Perform basic troubleshooting for hardware, software, and connectivity issues.
• Coordinate with technical teams for complex issues requiring escalation.
• Set up and configure workstations, laptops, mobile devices, and peripherals.
• Support meeting room technology setup and troubleshooting.
• Track and manage IT equipment loans, returns, and inventory.
• Ensure proper documentation of all service requests and resolutions.
• Maintain accurate records in IT service management systems.
• Support hardware refresh and deployment activities.
• Support employee onboarding and offboarding for preparation and revocation of assets.
• Communicate clearly with users about issue status and resolution timelines
• Collaborate with IT teams across Applications, Infrastructure, and Cyber domains
• Participate in service improvement initiatives
• Contribute to knowledge base articles and user guides.
• Support continuous improvement and reporting in IT support services quality.
• Participate in on-call rotation if required by client.

Tools

Windows 10/11

Microsoft 365

Active Directory

Ticketing System

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

Job Description

• Provide front-line IT support and assistance to end-users in a professional, courteous manner.
• Handle walk-in requests, phone calls, and digital service requests efficiently.
• Perform basic troubleshooting for hardware, software, and connectivity issues.
• Coordinate with technical teams for complex issues requiring escalation.
• Set up and configure workstations, laptops, mobile devices, and peripherals.
• Support meeting room technology setup and troubleshooting.
• Track and manage IT equipment loans, returns, and inventory.
• Ensure proper documentation of all service requests and resolutions.
• Maintain accurate records in IT service management systems.
• Support hardware refresh and deployment activities.
• Support employee onboarding and offboarding for preparation and revocation of assets.
• Communicate clearly with users about issue status and resolution timelines
• Collaborate with IT teams across Applications, Infrastructure, and Cyber domains
• Participate in service improvement initiatives
• Contribute to knowledge base articles and user guides.
• Support continuous improvement and reporting in IT support services quality.
• Participate in on-call rotation if required by client.

Qualifications

• Minimum 1 year of experience in Service Management Centre
• Proficiency in Windows 10/11, Microsoft 365, Active Directory
• Experience working in enterprise or government systems environments is an advantage
• Experience with ticketing system

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.