IT Applications Intern: Data, Lifecycle & Incident Support

International French School (Singapore); Singapore; On-site; SGD 17,000 - 28,000; Full time

Job summary

The International French School (Singapore) is seeking a motivated IT Intern to assist the IT-Applications team across data governance, applications lifecycle, and incident support. You will collaborate with multiple departments to document processes, clean data, and improve access controls while gaining hands-on experience in ticketing, Power BI, and project coordination.

This internship offers exposure to real-world IT operations in a school environment, with opportunities to contribute to

Responsibilities

• Understand how our student and guardian management tool works and how the data is managed
• Build a matrix with all the access rights assigned
• Meet the different departments for a review and update of these access rights
• Feed the document Data Retention Policy and other documents related to data security.
• Work with the pedagogical team to cleanup our applications
• Update the list of active applications in our ticketing system GLPI
• Build dynamic forms in GLPI for the software requests
• Update the relevant documentation
• Review, analyse and update user's requests and Incidents
• Perform Level 2 diagnosis and resolution of incidents and requests
• Escalate unresolved issues to IT-APPS level 3 or to vendors
• Perform incident closure, verifying problem resolution with users and documenting SOP
• Analyse recurrent incidents and be proactive
• Track SLA of incidents and requests in Power BI
• Assist the project managers with assigned tasks

Job description

The International French School (Singapore) is seeking a motivated IT Intern to assist the IT-Applications team across data governance, applications lifecycle, and incident support. You will collaborate with multiple departments to document processes, clean data, and improve access controls while gaining hands-on experience in ticketing, Power BI, and project coordination.

This internship offers exposure to real-world IT operations in a school environment, with opportunities to contribute to