IT Analyst, Information Technology

CLSA; Singapore; On-site; SGD 45,000 - 73,000; Full time

Job summary

CLSA is seeking an IT Support professional in Singapore to provide hands-on infrastructure and end-user support, covering desktop and mobile hardware, Zoom, and on/off-boarding. You will assist the IT Manager with daily operations, including backups, patches, and security.

The role requires 3+ years in IT platforms, strong communication, and ability to handle shifting priorities. Flexibility for standby after hours and capability to work in a small team are essential.

Qualifications

• Bachelor’s degree or above in Information Technology or related discipline.
• Minimum 3 years of experience in IT platforms and system support across mobile, workspace, Windows desktop, network connectivity and datacentre management.
• A strong end user focus and can-do attitude.
• Great communication and strong interpersonal skills.
• The flexibility to deal with conflicting priorities and work under pressure.
• Experience in face-to-face and remote support for internal/external applications.
• Good command of written and spoken English.

Responsibilities

• Provide hands on infrastructure, PC & end user support.
• L1/L2 end user coverage for desktop/user applications, hardware troubleshooting, Zoom support, on/off-boarding.
• Assist IT Manager with daily operations (backup tape management, patching, AV updates, start of day checks).
• Install, support & troubleshoot Microsoft Operating systems and products.
• Inventory management and documentation.
• Ensure security and compliance in end user computing space.
• Assist in 1st level support of internal and vendor applications (Bloomberg/IRESS, CRM tools).
• Datacentre project activities: network/server setup, vendor escort, rack & stack.
• Datacentre inventory management including cabling and standby weekend support.

Skills

End user support

Windows desktop

Network connectivity

Remote support

Communication skills

Teamwork

Standby after hours

Problem solving

Education

Bachelor's degree in IT

Job description

Key Area of Responsibilities

• Provide hands on infrastructure, PC & end user support.
• L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc.
• Assisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.)
• Install, support & troubleshoot Microsoft Operating systems and products
• Software & hardware Inventory management and ensure documentation is kept up to date.
• Ensure security and compliance in the end user computing space.
• Assist in 1st Level support of internally developed and vendor provided business applications. Bloomberg/IRESS, Internal trading applications/CRM Tools.
• Datacentre (DC) project activities like network, server setup in racks, troubleshooting and escort & assists vendors in DC.
• Rack & Stack of Data Center equipment.
• Datacentre inventory management including cabling, patching, and standby support on weekends. Logging vendor cases, arranging clearance to DC.

Requirements

• At least Bachelor’s Degree or above in Information Technology or related discipline
• Minimum 3 years of experience inIT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management is desirable
• A strong end user focus and can-do attitude
• Great communication and strong interpersonal skills
• The flexibility to deal with conflicting and ever-changing priorities
• Proven ability to work under pressure
• Experience in providing face to face and remote Support for internal/external applications
• Good command of written and spoken English due to need to liaise with various stakeholders
• Analytically minded, logical problem solver who is able to think outside the square
• Able to work autonomously as well as part of a small team
• Open to be on Standby after office hours for Datacenter issues