IT Administrator

ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

Astek Singapore Innovation Technology PTE. LTD. is seeking a Service Desk/Asset Coordinator to monitor incidents, log issues, and assist with service requests.

You will coordinate onboarding and offboarding, ensure devices for new hires are ready, and manage IT assets and supplier relationships. Responsibilities include provisioning user accounts, tracking SR progress, and liaising with system, network, and desktop teams to keep accounts and devices correctly configured.

Responsibilities

• Monitor incident queues and assign tickets to theappropriate engineers
• Log incidents with the service desk for IT issuesencountered during administrative tasks
• Assist in raising Service Request (SRs) when required
• Track, assign, and follow up on SR progress to ensuretimely completion
• Coordinate with users and backend teams to provideadditional information for SR fulfilment
• Partner with HR on onboarding and offboarding processes
• Coordinate with the asset team to ensure devices for newhires are ready
• Raise SRs related to user account setup and deactivation
• Liaise with system, network, and desktop teams to ensureall accounts are correctly provisioned
• Maintain and update IT asset inventory
• Track and manage assets through the Asset ManagementSystem
• Coordinate with asset owners for verification
• Work with the agency to manage asset status, including:
• Assigning assets to users and engineers
• Tracking supplier deliveries and vendor returns
• Monitoring IT appliances purchased by the agency

Job description

• Monitor incident queues and assign tickets to theappropriate engineers
• Log incidents with the service desk for IT issuesencountered during administrative tasks
• Assist in raising Service Request (SRs) when required
• Track, assign, and follow up on SR progress to ensuretimely completion
• Coordinate with users and backend teams to provideadditional information for SR fulfilment
• Partner with HR on onboarding and offboarding processes
• Coordinate with the asset team to ensure devices for newhires are ready
• Raise SRs related to user account setup and deactivation
• Liaise with system, network, and desktop teams to ensureall accounts are correctly provisioned
• Maintain and update IT asset inventory
• Track and manage assets through the Asset ManagementSystem
• Coordinate with asset owners for verification
• Work with the agency to manage asset status, including:
• Assigning assets to users and engineers
• Tracking supplier deliveries and vendor returns
• Monitoring IT appliances purchased by the agency