IOT end user support engineer

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking an IT/Printer Technician to deploy and maintain IoT devices across office environments. You will onboard devices, manage firmware, and coordinate with vendors to ensure smooth network printing and driver configurations.

The role requires hands-on experience with printer hardware and management tools, plus strong troubleshooting across hardware, networking, and security for IoT devices. On-site Singapore deployment with cross-functional support.

Qualifications

• Diploma or Degree in information technology, computer engineering or related field.
• Experience with IoT device deployment, endpoint management, or field engineering.
• Strong troubleshooting skills in hardware, networking, and platform integration.
• Experience with device management platforms (e.g., Azure IoT Hub, Intune, Meraki, Aruba).
• Knowledge of cybersecurity best practices for IoT devices.
• Proven experience as Printer Technician / IT Support Technician.
• Hands-on expertise with printer hardware (laser, inkjet, MFDs).
• Familiarity with printer management tools (PaperCut, UniFLOW).
• Knowledge of Windows print server, printer drivers, and TCP/IP protocols.
• Ability to document processes and communicate clearly with non-technical users.

Responsibilities

• Deploy, configure, and maintain IoT devices (printers, MFPs, smart boards, digital signage).
• Manage device onboarding, provisioning, firmware updates, and decommissioning.
• Collaborate with vendor and internal teams to configure network printing, drivers, and print queues.
• Maintain asset inventory and documentation for all IoT devices.
• Provide Level 2/3 technical support for IoT issues for Workplace Technologies - EUS
• Diagnose hardware, connectivity and application-level problems.
• Diagnose and resolve printer hardware issues (jam, fuser, roller, toner, etc.).
• Handle software-related printer issues including drivers, spooler errors, and connectivity problems.
• Work with vendors and internal teams to resolve complex device issues.

Skills

IoT deployment

Endpoint management

Hardware troubleshooting

Printer hardware

Network protocols

Printer management tools

Documentation

Education

Diploma or Degree in IT/CS/Engineering

Tools

Azure IoT Hub

Intune

Meraki

Aruba

PaperCut

UniFLOW

Job description

For MNC company

Responsibilities

• Deploy, configure, and maintain IoT devices (e.g., printers, multifunction printers, smart board, digital signage).
• Manage device onboarding, provisioning, firmware updates, and decommissioning.
• Work with vendor and internal teams to configure network printing, printer drivers, and print queues.
• Maintain asset inventory and documentation for all IoT devices.
• Provide Level 2/3 technical support for IoT-related issues for Workplace Technologies - EUS
• Diagnose hardware, connectivity and application-level problems.
• Diagnose and resolve printer hardware issues (jam, fuser, roller, feeder, toner system, etc.).
• Handle software-related printer issues including driver conflicts, print spooler errors, and connectivity problems.
• Work with vendors and internal teams to resolve complex device issues.

Skills/Requirement

• Diploma or Degree in Information Technology, Computer Engineering, or related field.
• Experience with IoT device deployment, endpoint management, or field engineering.
• Strong troubleshooting skills in hardware, networking, and platform integration.
• Experience with device management platforms (e.g., Azure IoT Hub, Intune, Meraki, Aruba).
• Knowledge of cybersecurity best practices for IoT devices.
• Proven experience as a Printer Technician / Printer Specialist / IT Support Technician.
• Strong hands- on expertise with printer hardware (laser, inkjet, MFDs).
• Familiarity with printer management tools (e.g., PaperCut, UniFLOW).
• Knowledge of Windows print server, printer drivers, and network protocols (TCP/IP).
• Ability to document processes and communicate clearly with non-technical users.

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.