Internship: Group Operations & Technology, Group Shared Services – Central Services [January - May 2027]

OCBC; Singapore; On-site; SGD 20,000 - 33,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Job summary

OCBC Singapore invites an ambitious Transformation Intern to join our Group Shared Services journey. You will assist in AI, intelligent document processing, digitalisation and process improvement projects, collaborating with business stakeholders and technology partners to deliver value.

You'll gain hands-on exposure to project management methodologies, Jira/Confluence tooling, and automation using Microsoft Power Platform, while supporting operational excellence and change management

Qualifications

• Pursuing or recently completed degree in a aligned field such as Business, IS, Engineering, CS or Analytics.
• Interest in transformation and process improvement with a learning mindset.
• Strong communication and collaboration skills to work with diverse teams.

Responsibilities

• Assist planning and execution of transformation initiatives across OCBC.
• Support process mapping, data collection and opportunity identification.
• Prepare user stories, test plans and test scripts for project delivery.
• Help develop training datasets for AI and digital transformation.
• Support change management activities and stakeholder communications.
• Maintain project documentation, timelines and status updates.
• Engage with cross-functional teams to gather requirements and support design.
• Assist in preparing project updates and presentations.

Skills

Project management

Stakeholder engagement

Analytical thinking

Problem solving

Communication

Education

Bachelor's degree or above in Business / Information Systems / Engineering / CS / Analytics

Tools

Jira

Confluence

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Play a key role in driving transformation and innovation across OCBC's operations. As a Transformation Intern, you'll be part of a dynamic team that supports initiatives focused on AI, intelligent document processing, digitalisation, and process improvement. You'll have the opportunity to develop your skills in project management, stakeholder engagement, automation, and change management, while contributing to projects that enhance operational efficiency and support the bank's transformation journey.

How You Succeed

To excel in this role, you'll need to be a quick learner, able to adapt to changing priorities, and have a strong sense of curiosity. You'll work closely with project teams, business stakeholders, and technology partners to support the delivery of transformation initiatives across the organisation. Your ability to communicate effectively, work collaboratively, and approach challenges with a problem‑solving mindset will be crucial in helping drive successful outcomes.

What You Do

• Transformation Projects: support the planning and execution of business transformation initiatives aimed at improving processes, systems, and organisational effectiveness.
• Process Improvement: assist in mapping current processes and identifying opportunities for improvement through data collection and analysis.
• Project Delivery Support: prepare user stories, test plans, and test scripts to support project implementation and delivery.
• Data Preparation: assist in the preparation of training and testing datasets required for AI and digital transformation initiatives.
• Change Management: support communication, training, and stakeholder engagement activities to facilitate the adoption of new processes and solutions.
• Project Tracking & Governance: help maintain project documentation, timelines, status updates, and action logs to support effective project management.
• Stakeholder Engagement: participate in workshops and meetings to gather feedback, understand business requirements, and support solution design.
• Reporting & Presentations: assist in preparing presentations, reports, and project updates to communicate key milestones and outcomes.
• Ad-hoc Tasks: provide support on other transformation, automation, and innovation initiatives as assigned.

Who You Work With

Group Shared Services plays an important role in supporting operational excellence and transformation across the bank. The team partners with stakeholders across Operations, Technology, and business functions to deliver innovative solutions that enhance efficiency, improve user experiences, and drive business outcomes.

You’ll be part of a collaborative team that embraces continuous improvement, innovation, and learning, while contributing to the successful delivery of transformation initiatives across the organisation.

Who You Are

• Open to learning and feedback.
• Strong sense of curiosity and interest in innovation, transformation, and process improvement.
• Organised and objective-driven.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Able to work effectively both independently and as part of a team.
• Strong analytical and problem‑solving skills.
• Currently pursuing or recently completed a degree in Business, Information Systems, Engineering, Computer Science, Analytics, or a related discipline.

Learning Objectives

This Internship Will Provide You With

• Exposure to business transformation projects involving AI, intelligent document processing, digitalisation, and vendor management initiatives.
• Hands‑on experience with project management methodologies and tools such as Jira and Confluence.
• Opportunities to develop automation capabilities using Microsoft Power Platform tools, including Power Automate and Power Apps.
• Practical exposure to banking operations, business processes, and change management within a financial services environment.
• Experience working with cross‑functional teams and stakeholders across different business areas.
• Development of project management, communication, stakeholder engagement, and problem‑solving skills.

What We Offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.