Internship: Group Operations & Technology, Group Shared Services - Central Services [January - May 2027]

ocbc; Singapore; On-site; SGD 17,000 - 23,000; Part time

Job summary

OCBC Bank in Singapore invites applications for a Transformation Intern role within Group Shared Services. You will join a dynamic team supporting AI, intelligent document processing, digitalisation, and process improvement initiatives.

You will gain hands-on experience in project management, stakeholder engagement, automation, and change management while contributing to efficiency and the bank's transformation journey.

Qualifications

• Pursuing or recently completed degree in Business, IS, Engineering, CS, Analytics, or related field.
• Strong communication skills, written and verbal.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Curiosity and passion for transformation, AI and process improvement.
• Able to work independently and in a team.

Responsibilities

• Assist planning and execution of transformation initiatives to improve processes.
• Map current processes and identify improvement opportunities.
• Prepare user stories, test plans and scripts for delivery.
• Prepare training and testing data for AI initiatives.
• Support change management, communications, and stakeholder engagement.
• Maintain project documents, timelines, and status updates.
• Help gather requirements in workshops and assist solution design.
• Create presentations and updates for milestones.
• Provide ad-hoc support for transformation and automation tasks.

Skills

Curiosity

Strong communication

Analytical thinking

Problem-solving

Teamwork

Open to learning

Education

Bachelor's degree in Business, Information Systems, Engineering, Computer Science, Analytics, or related discipline

Tools

Microsoft Office

Excel

Power Automate

Power Apps

Jira

Confluence

Job description

WHO WE ARE

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Play a key role in driving transformation and innovation across OCBC's operations. As a Transformation Intern, you'll be part of a dynamic team that supports initiatives focused on AI, intelligent document processing, digitalisation, and process improvement. You'll have the opportunity to develop your skills in project management, stakeholder engagement, automation, and change management, while contributing to projects that enhance operational efficiency and support the bank's transformation journey.

How You Succeed

To excel in this role, you'll need to be a quick learner, able to adapt to changing priorities, and have a strong sense of curiosity. You'll work closely with project teams, business stakeholders, and technology partners to support the delivery of transformation initiatives across the organisation. Your ability to communicate effectively, work collaboratively, and approach challenges with a problem-solving mindset will be crucial in helping drive successful outcomes.

What You Do

Your responsibilities will include:

• Transformation Projects: support the planning and execution of business transformation initiatives aimed at improving processes, systems, and organisational effectiveness.
• Process Improvement: assist in mapping current processes and identifying opportunities for improvement through data collection and analysis.
• Project Delivery Support: prepare user stories, test plans, and test scripts to support project implementation and delivery.
• Data Preparation: assist in the preparation of training and testing datasets required for AI and digital transformation initiatives.
• Change Management: support communication, training, and stakeholder engagement activities to facilitate the adoption of new processes and solutions.
• Project Tracking & Governance: help maintain project documentation, timelines, status updates, and action logs to support effective project management.
• Stakeholder Engagement: participate in workshops and meetings to gather feedback, understand business requirements, and support solution design.
• Reporting & Presentations: assist in preparing presentations, reports, and project updates to communicate key milestones and outcomes.
• Ad-hoc Tasks: provide support on other transformation, automation, and innovation initiatives as assigned.

Who You Work With

Group Shared Services plays an important role in supporting operational excellence and transformation across the bank. The team partners with stakeholders across Operations, Technology, and business functions to deliver innovative solutions that enhance efficiency, improve user experiences, and drive business outcomes. You'll be part of a collaborative team that embraces continuous improvement, innovation, and learning, while contributing to the successful delivery of transformation initiatives across the organisation.

Who You Are

• Open to learning and feedback.
• Strong sense of curiosity and interest in innovation, transformation, and process improvement.
• Organised and objective-driven.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Able to work effectively both independently and as part of a team.
• Strong analytical and problem-solving skills.
• Currently pursuing or recently completed a degree in Business, Information Systems, Engineering, Computer Science, Analytics, or a related discipline.

Learning Objectives

• Exposure to business transformation projects involving AI, intelligent document processing, digitalisation, and vendor management initiatives.
• Hands-on experience with project management methodologies and tools such as Jira and Confluence.
• Opportunities to develop automation capabilities using Microsoft Power Platform tools, including Power Automate and Power Apps.
• Practical exposure to banking operations, business processes, and change management within a financial services environment.
• Experience working with cross-fun