International Franchise Operations Partner

Luckin Coffee Inc.; Singapore; On-site; SGD 200,000 - 320,000; Full time

Benefits offered by this job

Market-competitive package

Learning & leadership opportunities

Career development

Coffee & product benefits, including V

Team building & cultural activities

Job summary

Luckin Coffee is seeking a senior operations leader to partner with international franchisees, improve performance, manage risk, and develop talent across markets. The role connects HQ with local franchise teams and adapts management approaches to market maturity.

This on-site, travel-heavy role requires 8+ years in multi-site operations (F&B or retail), experience managing 100+ staff, and strong cross-functional collaboration with HR, supply chain, marketing, and operations.

Qualifications

• 8+ years of relevant experience, with 5+ years in multi-site operations management within large-scale F&B, coffee, retail, or other multi-site businesses, with experience managing teams of 100+ employees and/or overseeing multi-store or multi-market operations.
• Fluent in English with the ability to independently conduct business reviews, training, and cross-cultural communication. Open to candidates of all nationalities.
• Strong cross-functional collaboration and stakeholder management skills, with proven experience working closely with HR, Business Development, Supply Chain, Marketing, and other functions to drive business initiatives.
• Highly adaptable and willing to travel extensively, with the ability to work effectively across different countries, time zones, and cultures. Expected to travel internationally for approximately 2 weeks or more per month.

Responsibilities

• Business Performance & Operations
• Partner with franchisees to develop operating plans, targets, and action plans.
• Lead regular Business Reviews, track key performance indicators, identify gaps, and drive improvements.
• Support franchisees in implementing Luckin's operational standards, processes, and management requirements.
• Conduct regular operational reviews and identify operational, compliance, food safety, and brand risks.
• Coach local operations teams and follow up on remediation plans.
• Support franchisees in handling operational incidents and crisis situations when required.
• Franchisee Capability & Talent Development
• Partner with franchisee leadership and HR teams on staffing, training, talent assessment, succession, and retention.
• Identify organizational capability gaps and build sustainable talent pipelines.
• Support the implementation of Luckin's culture and values across franchise markets.
• Cross-functional Collaboration
• Coordinate with HR, Business Development, Supply Chain, Marketing, Operations, and Compliance to solve market-level challenges.
• Facilitate HQ resources and support for franchisee markets.
• Drive continuous improvement in local capabilities and execution.

Skills

Fluent in English

Cross-functional collaboration

Travel readiness

People development

Job description

Luckin Coffee, Xiamen / Singapore / Hong Kong( On-Site)

About Luckin Coffee

Luckin Coffee (OTC: LKNCY) is a leading technology-driven coffee company founded in China in 2017. As a U.S. publicly traded company, Luckin Coffee files regular reports with the U.S. Securities and Exchange Commission (SEC) and is traded on the OTC Market under the ticker LKNCY.

With technology at the core of its business, Luckin integrates digital capabilities across customer engagement, store operations, supply chain, and business management. As of 2026, Luckin has built a global store network of more than 35,000 stores, with an expanding presence across international markets including Singapore, Malaysia, and the United States.

As Luckin continues its global expansion, we are building strong local operational capabilities and franchise management systems to support sustainable growth across different markets.

Role Overview

Partner with international franchisees to improve business performance, operational excellence, risk management, and talent capabilities. This role acts as a key connection between HQ and local franchisee teams, adapting management approaches to different market stages.The role requires the ability to balance business performance, operational health, risk management, and talent development according to market maturity.

Key Responsibilities

• Business Performance & Operations
• Partner with franchisees to develop operating plans, targets, and action plans.
• Lead regular Business Reviews, track key performance indicators, identify gaps, and drive improvements.
• Support franchisees in implementing Luckin's operational standards, processes, and management requirements.
• Conduct regular operational reviews and identify operational, compliance, food safety, and brand risks.
• Coach local operations teams and follow up on remediation plans.
• Support franchisees in handling operational incidents and crisis situations when required.
• Franchisee Capability & Talent Development
• Partner with franchisee leadership and HR teams on staffing, training, talent assessment, succession, and retention.
• Identify organizational capability gaps and build sustainable talent pipelines.
• Support the implementation of Luckin's culture and values across franchise markets.
• Cross-functional Collaboration
• Coordinate with HR, Business Development, Supply Chain, Marketing, Operations, and Compliance to solve market-level challenges.
• Facilitate HQ resources and support for franchisee markets.
• Drive continuous improvement in local capabilities and execution.

Qualifications

• 8+ years of relevant experience, with 5+ years in multi-site operations management within large-scale F&B, coffee, retail, or other multi-site businesses, with experience managing teams of 100+ employees and/or overseeing multi-store or multi-market operations. Strong capabilities in talent assessment, team development, and operational execution. F&B experience is highly preferred, with solid knowledge of store operations, inventory management, and food safety.
• Fluent in English with the ability to independently conduct business reviews, training, and cross-cultural communication. Open to candidates of all nationalities.
• Strong cross-functional collaboration and stakeholder management skills, with proven experience working closely with HR, Business Development, Supply Chain, Marketing, and other functions to drive business initiatives.
• Highly adaptable and willing to travel extensively, with the ability to work effectively across different countries, time zones, and cultures. Expected to travel internationally for approximately 2 weeks or more per month.

What We Offer

• Market-competitive package
• Learning & leadership opportunities through hands-on experience and on-the-job training
• Career development through cross-functional exposure, short-term assignments, and international experiences
• Coffee & product benefits, including coffee vouchers and selected Luckin Coffee products
• Team building & cultural activities to foster collaboration and a strong sense of belonging

More information pls visit: https://luckincoffee.com/