Management Trainee

Luckin Coffee; Singapore; On-site; SGD 22,000 - 33,000; Full time

Benefits offered by this job

5-day work week

Medical benefits

Meal discounts

Career progression pathways

Employee discounts

Job summary

Luckin Coffee in Singapore is launching a 6-month Management Trainee Program. By the end of six months, you should be able to perform the duties of an Assistant Store Manager while delivering legendary customer service and maintaining a clean, welcoming store environment.

The program emphasizes Luckin Coffee values, with training provided and opportunities for career progression within the company. During the program, you will participate in hands-on coaching, support daily operations, and learn

Qualifications

• Diploma, Bachelor's degree or Professional Degree required or equivalent.
• No prior experience required; training will be provided.
• Willingness to commit long-term and work flexible hours including early mornings, evenings, weekends, nights and public holidays.

Responsibilities

• Act with integrity and uphold Luckin Coffee culture and values.
• Anticipate customer and store needs to create a premier Third Place experience.
• Communicate with the manager to coordinate team responses during shifts.
• Contribute to a positive team environment and address morale and performance changes.
• Deliver legendary customer service and connect with customers to anticipate needs.
• Follow cash handling, safety and security policies to keep partners safe.
• Maintain regular and punctual attendance.

Skills

Customer service

Communication

Teamwork

Education

Diploma or higher

Job description

Undergo 6months Management Trainee Program

By end of 6months, candidate should be able to perform Assistant Store Manager's duty.

This position contributes to Luckin Coffee success by providing legendary customer service to all customers. This job creates the Excellence Consumer Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Luckin Coffee guiding principles.

Summary of Key Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Luckin Coffee.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows Luckin Coffee operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains regular and punctual attendance

Requirements:

• At least Diploma, Bachelor's Degree or Professional Degree
• No previous experience required. Training will be provided.
• Can commit for the long-term
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays
• Maintain regular

Benefits:

• 5 day work week
• Annual leave and others (medical, hospitalization, child/family care leave)
• Medical benefits
• Retail incentives and other long-term rewards
• Partner meals and discounts
• Career progression pathways available