Management Trainee

LUCKIN COFFEE (SGP) PTE. LTD.; Singapore; On-site; SGD 22,320 - 33,480; Full time

Benefits offered by this job

5 day work week

Annual leave and medical benefits

Retail incentives and partner meals

Career progression pathways

Job summary

LUCKIN COFFEE (SGP) PTE. LTD. is looking for candidates for the 6-month Management Trainee Program, preparing individuals to perform Assistant Store Manager duties. You will provide legendary customer service and create the Excellence Consumer Experience by ensuring prompt service, quality beverages, and a clean environment.

Responsibilities include acting with integrity, anticipating customer needs, and maintaining attendance. Requirements include a Diploma or Bachelor's Degree and a commitment to work flexible hours. Training will be provided for all candidates.

Qualifications

• Must have at least a Diploma, Bachelor's Degree or Professional Degree.
• No previous experience required as training will be provided.
• Must be able to commit long-term.

Responsibilities

• Deliver legendary customer service and connect with customers.
• Contribute to a positive team environment.
• Follow operational policies and procedures.
• Maintain regular and punctual attendance.

Skills

Customer service

Team collaboration

Effective communication

Integrity and honesty

Education

Diploma or Bachelor's Degree

Job description

Undergo 6months Management Trainee Program

By end of 6months, candidate should be able to perform Assistant Store Manager's duty.

This position contributes to Luckin Coffee success by providing legendary customer service to all customers. This job creates the Excellence Consumer Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Luckin Coffee guiding principles.

Summary of Key Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Luckin Coffee.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows Luckin Coffee operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains regular and punctual attendance.

Requirements

• At least Diploma, Bachelor's Degree or Professional Degree.
• No previous experience required. Training will be provided.
• Can commit for the long-term.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays.

Benefits

• 5 day work week.
• Annual leave and others (medical, hospitalization, child/family care leave).
• Medical benefits.
• Retail incentives and other long-term rewards.
• Partner meals and discounts.
• Career progression pathways available.