Head of Operations

Kopi Kenangan; Singapore; On-site; SGD 180,000 - 250,000; Full time

Job summary

Kopi Kenangan in Singapore is seeking a Head of Operations to own the market's P&L and drive scalable growth as the brand expands across Asia.

The role demands hands-on leadership, deep financial literacy, and the ability to translate operational playbooks into practical actions that boost revenue and optimize margins.

Qualifications

• Senior operational or general management experience in QSR, F&B, or multi-site businesses with full P&L accountability.
• Strong command of P&L mechanics to diagnose performance gaps and pull the right commercial levers.
• Hands-on, street-smart leader with ownership mindset, coaching teams, data-driven decisions.

Responsibilities

• Own revenue, margin, and cost lines for Singapore; diagnose shortfalls and implement recovery plans.
• Drive sales initiatives via pricing, local promos, product mix, and partnerships.
• Oversee day-to-day store network operations and develop scalable playbooks.
• Dedicate 20–30% of time to supporting international franchise partners across multiple markets.
• Translate playbooks into practical tools and ensure high brand standards across the network.

Skills

P&L ownership

Commercial literacy

Leadership & coaching

Franchise & international

Rapid growth mindset

Job description

Ready to take the wheel of a high-growth coffee chain in Singapore and drive our expansion? We’re hiring a P&L-owning Head of Operations to take full accountability for our Singapore market while progressively shaping operational standards across our fast-scaling international franchise network!

If you’re a street‑smart multi-stores Quick Service Restaurants (QSR) operations manager who combines sharp financial literacy with hands‑on operational discipline, this is your mandate to deliver real commercial impact.

Ideal Candidate Profile:

• Experience & Track Record: Senior operational or general management experience in QSR, F&B, or multi-sites consumer businesses with direct, full P&L accountability. Proven success in lifting sales performance and driving revenue growth.
• Commercial & Financial Literacy: Strong command of P&L mechanics (revenue, margin, EBITDA, cost lines) to independently diagnose performance gaps and pull the right commercial levers.
• Leadership & Mindset: A hands‑on, street‑smart leader with an ownership mindset who sets high accountability standards, coaches teams, and moves quickly on data‑driven insights.
• Franchise & International Aptitude: Familiarity with international franchise systems, brand compliance, unit economics, and partner support, paired with a genuine passion for multi‑market operations.
• Career Trajectory: Designed for a Operational General Management track—looking to step up from market leadership into broader regional/international operational roles.

Job Role:

• Singapore Market P&L Ownership: Own revenue, margin, and cost lines for Singapore; diagnose performance shortfalls, establish disciplined operating cadences, and execute concrete recovery plans.
• Sales & Commercial Growth: Drive sales initiatives through operational execution, pricing adjustments, local promotional calendars, product mix optimization, and local commercial partnerships.
• Operations Leadership: Oversee day‑to‑day store network operations, build scalable operational playbooks, and develop a high‑performing, commercially aware local operations team.
• International Franchise Support: Dedicate 20–30% of your time (scaling up as Singapore stabilizes) to supporting international franchise partners across India, Taiwan, the Philippines, Australia, and new markets.
• Franchise Alignment & Standards: Translate operating playbooks into practical tools for franchise partners, participate in market reviews, and ensure high brand compliance and unit economics across the international network.
• Kopi Kenangan: 1,200+ outlets across Indonesia
• Kenangan Coffee Malaysia: 200+ store locations
• Kenangan Coffee Singapore: 10 locations and growing
• Kenangan Coffee India: 10 stores and aggressive expansion plans
• Global Footprint: Expanding footprint across Taiwan, Australia, and the Philippines