Internal Sales Engineer

Endress+Hauser Flowtec AG; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Endress+Hauser Flowtec AG in Singapore seeks an Internal Sales Engineer to manage customer inquiries, prepare quotations, and coordinate with cross-functional teams to ensure timely delivery of spare parts and services. This role sits in the Sales Department’s Inside Sales team and reports to the Customer Experience Manager.

The role requires a Diploma or Degree in engineering, at least 2 years in Internal Sales, and familiarity with spare parts quotations.

Qualifications

• Diploma or degree in engineering or equivalent.
• Minimum 2 years’ experience in Internal Sales.
• Experience in spare parts & services quotations.
• SAP/Salesforce knowledge advantageous.

Responsibilities

• Partner with stakeholders to serve customers and reach sales targets.
• Respond to customer inquiries via phone, email, or other channels.
• Build and maintain long-term customer relationships.
• Coordinate with External Sales to close opportunities and prepare quotations.
• Verify POs, convert quotations to orders, and process orders in SAP.
• Collaborate with Supply Chain to ensure timely delivery of parts and services.
• Work with Sales, Service, Finance and Supply Chain for inputs for quotations.
• Understand technical requirements for spare parts and provide solutions.
• Deliver excellent customer service and resolve issues effectively.
• Perform additional tasks to support the business strategy.

Skills

Internal sales

Customer relationships

Quotations

Education

Engineering degree or diploma

Tools

SAP

Salesforce Lightning

Job description

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Endress+Hauser a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.

Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employ more than 18,000 individuals worldwide, we remain a family-owned company, and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.

Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, "Driving Progress Together".

Key Responsibility

The Internal Sales Engineer works closely with External Sales members as one of the main contacts for customers regarding spares parts & services inquiries. This role involves managing customer inquiries, preparing quotations, ensuring smooth coordination with other departments and maintaining strong customer relationships.

This role will be based in Singapore, is part of the Sales Department ( Inside Sales Team ) and reports to the Customer Experience Manager.

The main tasks and responsibilities are:

• Partner closely with all stakeholders to serve customers effectively and meet team sales targets.


• Respond promptly to customer inquiries via phone, email, or other communication channels.


• Build and maintain long-term relationships with customers.


• Coordinate with external sales teams to close sales opportunities.


• Prepare and follow up on quotations and proposals.


• Work with External Sales to ensure correct pricing, delivery timelines, and terms arrangement with customers.


• Verify customer Purchase Orders, convert quotations into sales orders, and process orders using the SAP system.


• Collaborate with the supply chain and operations teams to ensure timely delivery of spare parts and services.

Cross Department Coordination

• Work with Sales teams, Service, Finance and Supply Chain departments to gather necessary input for quotations.

Basic Technical Support and Problem-Solving

• Understand and interpret technical requirements for spare parts and services.


• Liaise with Application Consultant teams to provide accurate solutions to customer enquiries and challenges.

Customer Service and Problem Resolution

• Deliver exceptional customer service, build strong relationships, resolve problems, and address complaints effectively.

Additional Responsibilities

• Perform any other tasks required by the Company to support its business strategy.

Requirements

• Diploma or Degree in any Engineering related discipline or equivalent


• Minimum 2 years’ experience in Internal Sales


• Relevant process automation or related industries experience


• Experience in spare parts & services sales related quotations preparation (Would be an advantage)


• Experience in Instrumentation and Automation/Control Engineering environments (Would be an advantage)


• Relevant Technical knowledge (Would be an advantage)


• SAP / Salesforce Lightning System knowledge (Would be an advantage)


• Enthusiastic, dynamic, and customer-oriented personality


• Systematic and meticulous


• Strong ability to work effectively within a team environment


• Ability to handle multiple tasks simultaneously and prioritize effectively


• Excellent communication skills, bo th written and verbal

Provider

Description

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SAP as service provider

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Provider

Description

Enabled

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