Intern, Front Office

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

Marina Bay Sands in Singapore offers a Front Office internship for full-time matriculated students. You will assist with check-in/registration, prepare workstations, greet guests, and support cross-department requests. Training provided; strong English skills preferred.

You will work rotating shifts including weekends and public holidays, gaining exposure to luxury hospitality operations and the OneMBS culture while delivering excellent guest experiences.

Qualifications

• Applicant must be a full-time matriculated student.
• Internship should contribute to school graduation requirements.
• No experience required as training will be provided.
• Proficient in Microsoft Office; familiarity with Property Management System is a plus.
• English communication skills strong; extra language ability is an advantage.

Responsibilities

• Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
• Handle room registration for arriving and departure guests in accordance with the Service Quality Review standards.
• Adapt to changes and ensure adherence to organizational operating procedures and service standards.
• Handle guests’ requests and redirect to appropriate department if outside scope.
• Respond to guest challenges and feedback and elevate to higher management if necessary.
• Be conversant with manual operations during downtime of property management system.
• Promote MBS guest rooms and F&B offerings and assist with bookings when required.
• Maintain liaison with other departments for seamless guest experiences.
• Demonstrate excellent customer service to guests and fellow employees.
• Collect and update guest information to ensure accurate guest profile/history.
• Follow Marina Bay Sands Workplace Safety and Health policies.

Skills

Customer service

Attention to detail

Team player

Can-do attitude

Organized

Education

Matriculated student

Graduation-requirement internship

Tools

Microsoft Office

Property Management System

Job description

Job Responsibilities

• Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
• Handle room registration for arriving and departure guests in accordance with the Service Quality Review standards.
• Up to date of internal promotions and be familiar with the local community and famous events in Singapore.
• Adapt to changes and ensure adherence to organizational operating procedures and service standards.
• Handle guests’ requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
• Handle guests’ challenges and feedback and elevate to higher management if necessary.
• Be conversant with manual operations process during downtime of property management system.
• Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if required.
• Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences.
• Always demonstrate exceptional customer service to guests and fellow employees.
• Collect and update guest personal information, preferences, practices, and interests to ensure accurate guest profile and history.
• Follow Marina Bay Sands Workplace Safety and Health Policy practices.
• To comply with all MBS policies and guidelines.
• Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
• Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
• Respond to emergency situations.

Job Requirements

Education & Certification

• Applicant must be a full-time matriculated student.
• Internship should contribute to school graduation requirements.

Experience

• No experience required as training will be provided.

Other Prerequisites

• Proficient knowledge in Microsoft Office applications and Property Management System.
• Having a good command of spoken and written English, and any additional language is an advantage.
• Pays attention to details and have strong customer service skills.
• Mature, meticulous, resourceful, organized, and able to work independently.
• A team player and takes initiative to assist other Team Members when required.
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Good guest relation and problem-solving skills.
• To be able and willing to work on rotating shifts including weekends and public holidays.
• Practice well-mannered and always groomed as per company standard.
• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
• Self -Motivate for continuous learning and development.

Company Culture

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.