Intern, Customer Relations

CLI Asset Management; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

CapitaLand Group is seeking a student or recent graduate to support customer feedback analytics, assist in staff recognition programmes, and help run internal engagement campaigns. You will work with HR partners across regions to strengthen service culture and employee experience.

Excellent written and verbal English is required; familiarity with Microsoft Office and basic design tools is helpful. This internship offers exposure to enterprise feedback systems and cross-functional projects in a

Qualifications

• Currently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field.
• Strong interest in customer experience, service culture, and employee engagement.
• Comfortable working with data, numbers, and basic analytics.
• Excellent written and verbal communication in English; additional languages a plus.
• Strong organisational skills with attention to detail.
• Able to multitask and thrive in a fast-paced environment.
• Proactive, collaborative, and able to work both independently and in a team.

Responsibilities

• Support customer feedback analytics and reporting for regional stakeholders and meetings
• Assist in administering global staff recognition programmes in collaboration with HR partners across regions
• Contribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience
• Review and update guest feedback handling standards, guidelines, and best practices
• Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels
• Provide user and administrative support for systems such as ECMS, Guest Satisfaction Survey tools, and Shiji ReviewPro
• Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency
• Support ad hoc projects and cross-functional initiatives as assigned

Skills

Data analysis

Communication skills

Team collaboration

Multitasking

Education

Diploma or Degree in Marketing/Communications/Hospitality/Social Sciences

Tools

Microsoft Office Suite

Excel

PowerPoint

SharePoint

Canva

Video editing

Job description

About Us

CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.

Job Description

Job D escription:

• Support customer feedback analytics and reporting for regional stakeholders and meetings
• Assist in administering global staff recognition programmes in collaboration with HR partners across regions
• Contribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience
• Review and update guest feedback handling standards, guidelines, and best practices
• Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels
• Provide user and administrative support for systems such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey tools, and Shiji ReviewPro
• Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency
• Support ad hoc projects and cross-functional initiatives as assigned

Job Requirements

• Currently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field
• Strong interest in customer experience, service culture, and employee engagement
• Comfortable working with data, numbers, and basic analytics
• Excellent written and verbal communication skills in English; additional languages (e.g., Chinese) are a plus, but not mandatory
• Strong organisational skills with attention to detail
• Able to multitask and thrive in a fast-paced environment
• Proactive, collaborative, and able to work both independently and in a team
• Familiarity with Microsoft Office Suite (Excel, PowerPoint, SharePoint), and basic design/content tools (e.g., Canva, video editing)

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.