Intern, Account Management, Merchant Growth

Grab; Singapore; Presencial; SGD 10.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site internship

Professional development

Networking events

Descripción de la vacante

Grab in Singapore is seeking a proactive Intern to support merchant growth operations. This full-time on-site role runs January to May 2026, working with Account Managers to manage communications, onboarding, data, and performance monitoring.

You will help prepare documentation, maintain CRM records, and coordinate cross-team efforts to ensure timely service delivery and opportunities for merchant growth. You’ll also engage with AI tools and leverage Google Suite for daily tasks.

Formación

• Pursuing a bachelor’s degree in Business or related field.
• Ability to prioritise multiple deadlines and keep deliverables organised.
• Familiarity with Google Suite and data management.
• Clarify merchant needs and follow through on actions; project work or volunteering counts.
• Organise and analyse quantitative and qualitative information; summarise findings.
• Maintain accurate, up-to-date merchant records and document handoffs for teams.
• Experience engaging with AI tools to enhance productivity and workflows.

Responsabilidades

• Support Account Managers with merchant communications, routine inquiries, reviews, and escalations.
• Prepare and maintain account documentation, proposals, presentations, and summaries.
• Maintain accurate merchant information in the CRM and other databases.
• Coordinate with cross-functional teams to support onboarding and transitions.
• Monitor account activities and performance; provide updates to the management team.
• Assist in planning and delivering Merchant Growth team events and activations.

Conocimientos

Deadline management

Google Suite

CRM data handling

Analytical skills

Documentation & handoffs

AI tools familiarity

Educación

Bachelor's degree in Business or related field

Herramientas

CRM systems

Descripción del empleo

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

We ensure close partnership with F&B, Enterprise Retail merchant accounts, and FMCG businesses. We develop plans and strategies to grow their sales and meet their needs across the different services in Grab, such as Ads, Pay, and Express.

Get to Know the Role

Intern, you will support merchant growth operations in Singapore through merchant communication, account coordination, data management, and internal service delivery. You will work with Account Managers across teams to maintain accurate account information, support merchant onboarding, monitor account performance, and identify opportunities for account growth.

This full-time internship runs from January to May / June 2026, fully on-site.

The Critical Tasks You Will Perform

• You will support Account Managers with merchant communications, routine enquiries, account reviews, and escalation of complex matters.
• You will prepare and maintain account documentation, proposals, presentations, reports, and client-interaction summaries.
• You will maintain accurate and up-to-date merchant information in the CRM system and other relevant databases.
• You will coordinate with other teams to support merchant onboarding, account transitions, and timely service delivery.
• You will monitor account activities and performance, identify issues or opportunities, and provide clear updates to the account management team.
• You will support the planning and delivery of Merchant Growth team events and activations.

What Essential Skills You Will Need

• You are pursuing a bachelor's degree in Business or a related field.
• You can prioritise multiple deadlines, track follow-ups, and keeping deliverables organised.
• You are familiar with Google Suite.
• You can clarify merchant needs, respond to routine requests, and follow through on agreed actions; relevant experience may come from work, projects, or volunteering.
• You can organise and analyse quantitative and qualitative information, identify patterns, and summarise findings for account teams.
• You can maintain accurate, up-to-date account records and document handoffs so internal teams can act on them.
• You are experienced engaging with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer our Interns:

• Comprehensive Medical Insurance: We got you covered with medical insurance plans.
• Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
• Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
• Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique