Insurance Product Manager - Global Payment

BYTEDANCE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ByteDance PTE. LTD. in Singapore seeks a seasoned product manager for its insurance-enabled ecommerce platform. You will design, launch, and optimize insurance products, shaping the roadmap and driving growth across users and sellers.

You will collaborate with analytics, UX/UI, and cross-functional teams to deliver seamless experiences, backed by data insights and market research. Previous end-to-end PM experience in ecommerce or insurance is preferred.

Qualifications

• Strong analytical and problem-solving skills with data-driven decision making.
• Proficiency with Mixpanel or similar analytics tools.
• Customer-centric mindset focused on ecommerce insurance.
• End-to-end product management experience from idea to launch.
• Knowledge of ecommerce and insurance industries.
• Excellent research, critical thinking, and communication.
• Able to work in a fast-paced, high-priority environment.

Responsibilities

• Design and develop insurance products from concept to launch.
• Enable Insurance Sales and Claims in the ecommerce platform.
• Focus on improving user and seller experience, conversion rates, and revenue.
• Define and track KPIs to measure success.
• Collaborate with UX/UI, technology, operations, and customer service.
• Conduct market research to inform product development.
• Prioritize features and manage roadmap development.
• Implement data-driven insights to optimize performance.

Skills

Analytical skills

Customer-centric mindset

End-to-end product management

Ecommerce & insurance knowledge

Communication skills

Problem-solving

Self-driven

Fast-paced adaptability

Education

Bachelor's degree in a quantitative discipline

Advanced degree or insurance certification (plus)

Tools

Mixpanel

Job description

Responsibilities

About the Team The Global Payment team provides payment solutions to ensure that users have a smooth and secure payment experience across our platforms and services. Job Responsibilities:

• Product Strategy & Roadmap: Design and develop insurance products from concept to launch, enable Insurance Sales & Claim in e-commerce platform, focusing on enhancing user/sellers experience, conversion rates, and revenue growth.
• Market Research & Competitive Analysis: Conduct in-depth market research to understand consumer behavior, industry trends, and competitor strategies, using insights to inform product development.
• Feature Development: Define, prioritize, and manage the development of platform features, such as promotion capability, product recommendations, flexible pricing and checkout processes.
• Data-Driven Insights: Use data analytics to monitor product performance, identify opportunities for optimization, and drive decision‑making.

Define and track key performance indicators (KPIs) to measure success.

• User Experience Optimization: Collaborate with UX/UI designers to create seamless, engaging, and intuitive shopping experiences that address user pain points and drive customer retention.
• Cross-functional Collaboration: Work closely with teams across the organization, including technology, operations, and customer service, to ensure seamless product delivery and customer experience.

Qualifications

Minimum Qualifications:

• Analytical Skills: Strong analytical and problem‑solving skills, with experience in using data to drive decisions.

Proficiency in using tools like Mixpanel or similar.

• Customer‑Centric Mindset: A deep understanding of e‑commerce user behavior and a passion for creating solutions that delight customers.
• Experience with end‑to‑end product management processes, including idea generation, roadmap development, feature prioritization, and launch.
• Good understanding of Ecommerce and insurance industries.
• Strong research, critical thinking, problem‑solving skills, analytical skills, communication skills, self‑driven, and quick‑learner
• Comfortable working in a fast‑paced, dynamic environment with competing priorities and tight deadlines.

Preferred Qualifications:

• Bachelor's Degree or higher in a quantitative discipline such as Business, Insurance, Finance, or a related field.

Advanced degrees or insurance certifications are a plus.

• 5+ years of experience in product management, specifically within an e‑commerce industry, or insurance product management or a related role.

Experience with large‑scale e‑commerce platforms or marketplaces is preferred.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.