CMI Application Support

Crédit Agricole SA; Singapore; Hybrid; SGD 60,000 - 110,000; Full time

Job summary

Crédit Agricole SA in Singapore is seeking a Support Analyst to define and implement application monitoring with the build and ops teams, while supervising daily and monthly risk data chains and providing L1–L2 support to traders, risk managers, and back/middle-office staff.

You will manage incidents, pursue problem management and continuous improvement, and contribute to a knowledge base. 3–5 years of experience and ITIL knowledge are preferred.

Qualifications

• Bachelor Degree / BSc Degree or equivalent.
• Master or Bachelor’s degree in Computer Science/ Information Technology/ Programming & Systems Analysis/ Science (Computer Studies) faculties.
• Candidates should have ITIL knowledge.
• 3-5 years experience in support activity.
• Exposure to Capital Markets applications (e.g. Summit, Kondor+, Murex) is an advantage.

Responsibilities

• Define and implement in coordination with the build team the needed application monitoring.
• Supervise and monitor daily and monthly chains and handle user requests working with project, infrastructure and production teams.
• Provide level 1 and level 2 application support to business users (traders, risk managers, back/middle-office analysts).
• Incidents and requests management; problem management and continuous improvement.
• Prepare and maintain knowledge base for each application in scope; collaborate with build and ops teams.
• Collaborate with build team to assess priority and follow-up resolution; contribute to long-term solutions.

Skills

Analytical skills

Troubleshooting

Communication

Teamwork

Self-motivated

Education

Bachelor/Master in Computer Science or IT

3-5 years experience in support

Tools

XML

SQL

PL/SQL

MQ Series

CFT

Control-M

ITIL knowledge

ITIL certification

Monitoring (IT) tools e.g. Geneos

Job description

• Define and implement in coordination with the build team the needed application monitoring
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
• Incidents and Requests management (business users and others IT teams)
• Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests coming
• Problem management and continuous improvement
• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.

Supplementary Information

Candidates should have 3+ years experience in support activity.

• Candidates should have ITIL certification or willing to take study for it.
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex…) is an advantage
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution (E.g ITRS Geneos)
• Good knowledge Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Bachelor Degree / BSc Degree or equivalent

Degree and above in relevant discipline

Level of minimal experience

3-5 years

Other Professional Skills and Mindset

• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Strong perseverance and diligence towards attaining goals and effective time management.
• Passion for sharing expertise and grow team members’ skills.
• Autonomous, self-motivated, and excellent team player

Experience & Education Requirements

• Candidates should have experience in relevant activities.
• Master or Bachelor’s degree in Computer Science/ Information Technology/ Programming & Systems Analysis/ Science (Computer Studies) faculties.
• Candidates should have ITIL knowledge.

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.

We support major companies and financial institutions in their development and the financing of their projects.

As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.

Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.

We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.

Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.

By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.

All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.

Ready to take part in our mission ?

*By balance sheet size - The Banker, Juillet 2025