FX and Commodities eCommerce Client Service Associate

JPMorganChase; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

J.P. Morgan in Singapore is seeking an FX and Commodities eCommerce Client Service Associate to join the FICC eCS team.

You will provide pre-execution operational support for the bank’s proprietary and multi-dealer trading platforms, onboarding clients and enabling product access. You will work with Front, Middle, and Back Offices to resolve client queries, handle onboarding projects, and deliver an exceptional client experience.

Qualifications

• Bachelor's Degree or equivalent required.
• Minimum 5 years of relevant experience.
• Fluency in Mandarin would be advantageous for client communications with China.
• Experience in sales middle office or client service roles in the eCommerce space is preferred.

Responsibilities

• Enable clients onto e-Trading platforms (internal and vendor) in a timely and accurate manner.
• Provide training and demonstrations to clients on in-house e-Trading platforms.
• Participate in regional and global projects to accelerate onboarding queues and meet SLAs.
• Generate data to aid business decisions and drive management resourcing.
• Identify and remediate client issues and queries raised by Front/Middle/Back Office or clients themselves.

Education

Bachelor's degree or equivalent

Job description

Job Description

Join the Fixed Income, Currencies, and Commodities (FICC) eCommerce Client Service (eCS) team, part of the newly formed Digital Client Services, tasked to reimagine the client experience and unlock the value in client service. You will provide pre-execution operational support for the Investment Bank's proprietary and multi-dealer electronic trading platforms, serving a broad range of external clients including include Asset Managers, Pension and Life Funds, Government Funds, Hedge Funds, Broker Dealers, Global Custodians, Agent Banks, Corporations, Retail clients and other Financial Institutions.

Join the Fixed Income, Currencies, and Commodities (FICC) eCommerce Client Service (eCS) team, part of the newly formed Digital Client Services, tasked to reimagine the client experience and unlock the value in client service. You will provide pre-execution operational support for the Investment Bank's proprietary and multi-dealer electronic trading platforms, serving a broad range of external clients including include Asset Managers, Pension and Life Funds, Government Funds, Hedge Funds, Broker Dealers, Global Custodians, Agent Banks, Corporations, Retail clients and other Financial Institutions. As an FX and Commodities eCommerce Client Service Associate, you will provide pre-execution operational support for the Investment Bank's proprietary and multi-dealer electronic trading platforms. You will focus on client onboarding, product enablement, technical support, and client query resolution, partnering across Front Office, Middle Office, and Back Office to deliver an exceptional client experience. You will also participate in regional and global projects that reengineer and accelerate onboarding to meet business service levels.

Job Responsibilities

• Enable clients and users onto e-Trading platforms (internal and vendor) in a timely and accurate manner.
• Provide training and demonstrations to clients on the in-house e-Trading platforms.
• Participate in regional and global projects focused on strategic reengineering to accelerate onboarding queues and meet business-defined SLAs.
• Generate data to aid business decisions and drive management resourcing.
• Identify and remediate client issues and queries raised by Front Office, Middle Office, Back Office, or the client rapidly, liaising internally to resolve client system access and connectivity issues.

Required Qualifications, Capabilities, And Skills

• Minimum 5 years of relevant working experience.
• Bachelor's Degree or equivalent.
• Proactiveness and willingness to drive new initiatives and changes.
• Good analytical skills, due diligence, and attention to detail.
• Excellent interpersonal skills, positive attitude, and strong communication, and presentation skills.
• Ability to multi-task and work effectively in a fast-paced, high-pressure environment.

Preferred Qualifications, Capabilities, And Skills

• Experience in sales middle office or client service roles, in the eCommerce space preferred.
• Fluency in Mandarin would be advantageous as the role requires written and spoken communications with clients based in China.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.