Institutional Operations Executive

CMC Singapore; Singapore; On-site; SGD 90,000 - 170,000; Full time

Benefits offered by this job

Day off for your birthday

Free breakfast and coffee

Additional leave after each year of服务

Volunteer opportunities

Discounted rates at stores

Job summary

CMC Markets is a global leader in CFD trading and share investing. We are seeking a technically driven professional to provide operational support for the CMC Connect team, covering onboarding, testing and ongoing trading activity for institutional clients.

The successful candidate will have experience with institutional electronic trading, Web Services/APIs and FIX, collaborating with IT, Networks and external technology partners to ensure reliable connectivity and robust controls.

Qualifications

• Experience managing business process change and technology implementation projects.
• Knowledge of the Institutional derivatives business area preferable.
• Experience supporting Institutional electronic trading.
• Experience in Web Services / APIs platform.
• Excellent understanding of FIX desirable.
• Strong analytical and reporting skills.

Responsibilities

• Support technical onboarding of new clients and testing.
• Maintain and configure Institutional application stack.
• Develop relationships with key stakeholders and third-party intermediaries.
• Contribute to IT and product strategy and delivery pipeline.
• Ensure confidentiality and professional client service.
• Work with Business Operations on daily Institutional tasks.

Skills

Business processes

Tech implementation

Institutional trading

Web services/APIs

FIX protocol

Financial markets

Stakeholder management

Client service

Communication skills

Analytical skills

Job description

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we've expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we're still growing.

Why you'll love working at CMC Markets:

Growth: CMFAS (Financial Regulatory) qualification, LinkedIn learning, internal opportunities, intensive training and support from the L&D team. Team: You'll work alongside a collaborative and diverse team with supportive Team Leader that all value an amazing workplace culture. Social: We have our own in-house Culture Club that organises a bunch of activities such as: parties, dinners, networking events, bowling etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc. Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.

ROLE AND RESPONSIBILITIES

To provide technical operational support to CMC Connect team and the Institutional client base for the entire client experience, from pre-sales testing to onboarding, facilitation of ongoing trading activity and commercial configuration management. Additionally, to ensure connectivity with institutional clients and associated third party support providers is established and maintained.

Key responsibilities include, but are not limited to:

• Work closely with the CMC Connect Team to globally support the technical on-boarding of new clients, user acceptance testing and the launch of new processes, technology and products
• Understand Institutional requirements from internal and external stakeholders. Liaise with IT and other relevant departments as required to test and rollout through the development lifecycle
• On-going maintenance and monitoring of all relevant system configurations and back-office elements of the Institutional application stack
• Develop internal and external relationships with key business stakeholders – to include all aspects of the end-to-end process of clients connecting to the CMC Connect technology stack, from the client through to CMC's internal Networks Team and any third-party technology intermediaries such as MT4/5 Bridges as well as ECNs
• Contribute to Institutional IT and product strategy, planning, development and delivery pipeline
• Develop a good knowledge of the activities, revenue types and turnover remuneration of Institutional to support decision making and prioritisation
• Assist with the implementation of business controls around client set up and management
• Work closely with the Business Operations team whilst carrying out daily Institutional tasks
• Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
• When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets
• Take all reasonable steps to ensure appropriate confidentiality
• Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role.

KEY SKILLS AND EXPERIENCE

• Experience managing business process change and technology implementation projects
• Knowledge of the Institutional derivatives business area preferable
• Relevant experience supporting Institutional electronic trading business
• Experience in Web Services / API's platform
• Excellent understanding of FIX desirable
• Established interest and awareness of financial markets
• Ability to build solid working relationships with key stakeholders internal and externally
• Commercially and strategically minded with a strong focus on client service
• Strong verbal and written communication skills as well as interpersonal skills
• Ability to work and deliver on own initiative and to deadlines
• Strong analytical and reporting skills
• Excellent attention to detail

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age

The Company reserves the right to review, alter and amend job descriptions from time to time in line with business requirements.