Inside Sales Manager - Global (Cable assemblies / Interconnection)

Talent Trader Group (old); Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Talent Trader Group seeks an Inside Sales Manager – Global to serve as the primary commercial and operational bridge for global direct accounts and distributors. You will coordinate end-to-end activities including inquiries, quotations, sample development, and order fulfillment, interfacing with Engineering, Quality, Planning, Supply Chain, and Finance teams across sites.

The role focuses on accelerating response times, resolving escalations, and driving sustainable global revenue growth for

Qualifications

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Supply Chain, International Business, or equivalent practical experience.
• Proven track record in inside sales management, sales operations, customer service, or commercial account coordination within a B2B manufacturing environment.
• Experience in electronic components, connectors, cable assemblies, electromechanical parts, or electronics manufacturing is highly preferred; multi-country exposure is a plus.

Responsibilities

• Global Account & Commercial Coordination: manage inquiries, quotations, lead times, and order status for global direct accounts and distributors.
• Quotations & Pricing: collaborate to prepare, issue, and maintain quotations with MOQs, lead times, and product availability.
• Distributor Enablement: support distributor networks with product docs, marketing resources, lead allocation, and training.
• Factory Liaison & Cross-Functional Alignment: connect customers, regional sales, and manufacturing (Engineering, Quality, Planning, Supply Chain, Finance).
• Escalation & Issue Resolution: track actions, expedite shipments, address bottlenecks, and minimize customer impact.
• Sample Management & Technical Coordination: coordinate sample requests for design-ins and validations; route inquiries to engineering teams for quick resolution.
• CRM/ERP Management & Executive Reporting: maintain customer data and generate sales backlog and forecast reports for leadership.

Skills

Account coordination

Sales operations

CRM/ERP experience

MS Office

Multi-country exposure

Engineering coordination

Education

Bachelor’s or Diploma in Business/Engineering/Supply Chain/International Business

Tools

CRM systems

ERP systems

Job description

Job Summary:

The Inside Sales Manager – Global serves as the primary commercial and operational bridge connecting global direct accounts, external distributors, field sales leadership, and internal manufacturing plant operations. Reporting to the Sales Director, this role manages end-to-end customer account coordination—ensuring technical inquiries, quotations, sample development, order fulfillment, quality cases, and import/export logistics are executed smoothly.

Acting as the key operational hub for electronic components, connectors, and cable assemblies product lines, you will coordinate cross-functionally with Engineering, Quality, Production Planning, Supply Chain, and Finance teams across global manufacturing sites to accelerate response times, resolve escalations, and drive sustainable global revenue growth.

Job Description:

1. Global Account & Commercial Coordination

• Account Support: Serve as the primary operational point of contact for assigned global direct accounts and distributors; handle daily inquiries, commercial escalations, and order status tracking.

• Quotations & Pricing: Partner with Sales Managers to prepare, issue, and maintain quotations—aligning pricing, Minimum Order Quantities (MOQ), lead times, and product availability with plant management.

• Distributor Enablement: Support distributor networks with product documentation, marketing resources, lead allocation, and operational training.

2. Factory Liaison & Cross-Functional Alignment

• Manufacturing Interface: Bridge communications between global customers, regional sales teams, and manufacturing facilities (Engineering, Quality, Planning, Supply Chain, Logistics, and Finance).

• Escalation & Issue Resolution: Track open action items, expedite shipments, address delivery/quality bottlenecks, and elevate critical risks to minimize customer impact.

3. Sample Management & Technical Coordination

• Sample Pipeline: Coordinate sample requests for new design-ins, engineering qualifications, and customer product validations; track requests from submission through production and global delivery.

• Technical Inquiries: Route customer technical inquiries (drawings, connector specs, cable assembly parameters, certifications) to application/product engineering teams and drive prompt resolution.

4. CRM/ERP Management & Executive Reporting

• Data Governance: Maintain accurate customer master data, open quotations, project pipelines, and activity logs within CRM and ERP platforms.

• Sales Operations: Generate sales backlog reports, customer forecast analyses, and executive management updates to support the Sales Director in strategic decision-making.

Requirements:

• Academic Background: Bachelor’s Degree or Diploma in Business Administration, Engineering, Supply Chain, International Business, or equivalent practical experience.

• Professional Tenure: Proven track record in inside sales management, sales operations, customer service, or commercial account coordination within a B2B manufacturing environment.

• Industry Experience: Experience in electronic components, connectors, cable assemblies, electromechanical parts, or the broader electronics manufacturing sector is highly preferred. Multi-country account exposure is advantageous.

• Cross-Functional Mastery: Solid understanding of plant-level workflows—including engineering sample builds, technical specification reviews, RMA/quality complaints, shipment expediting, and import/export processes.

• Systems Proficiency: Hands-on experience with enterprise CRM and ERP platforms, alongside advanced proficiency in MS Office (Excel, PowerPoint, Outlook).

EA License No.: 13C6305

Registration No.: R1874608 (LEE JIA HOU)

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