Infrastructure Support Engineering Manager — GPU & Bare Metal

CoreWeave; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

CoreWeave is hiring a Manager of Technical Support Engineering to lead a dedicated infrastructure operations team and maintain high-availability hardware in client environments. You will drive incident resolution, coordinate cross-functional efforts, and scale processes for a growing AI-ready cloud platform.

You will oversee Linux-based systems, GPU hardware, and 24/7 support workflows, mentoring engineers and ensuring superior client experience across global data centers.

Qualifications

• 5+ years of experience leading teams responsible for infrastructure support, data center operations, or physical compute environments.
• Hands-on experience with Linux system administration and command-line tools.
• Familiarity with hardware-level diagnostics, troubleshooting, and replacement (servers, power, cabling, etc.).
• Experience working with high-performance rack-scale hardware, including CPU and GPU-based compute nodes.
• Understanding of GPU infrastructure (e.g., NVIDIA A100/H100s, PCIe/NVLink, liquid cooling) or a demonstrated ability to quickly learn and adapt to HPC environments.
• Proven track record in incident and escalation management, with direct ownership of client or production-impacting issues.
• Experience managing ticket-based workflows (Jira, Zendesk, etc.) in a high-urgency technical environment.
• Comfortable interpreting and acting on metrics (MTTR, SLOs, backlog, ticket trends) to drive operational improvements.
• Skilled in managing scheduling, shift coverage, and team logistics in 24/7 or hybrid support models.
• Travel up to 30% annually

Responsibilities

• Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.
• Build, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations.
• Oversee the resolution of infrastructure-related incidents, escalation management, and collaborate with internal teams to deliver effective solutions.
• Improve support processes to enhance efficiency and reduce downtime, ensuring the infrastructure meets client expectations.
• Work closely with product, infrastructure, and other teams to ensure seamless delivery of infrastructure resources.
• Manage client communication during escalations and issue resolution to ensure transparency and client satisfaction.
• Mentor team members, developing their skills to manage and maintain critical infrastructure effectively.

Skills

Linux system administration

Hardware diagnostics

Incident & escalation management

Ticket workflows (Jira Zendesk)

GPU infrastructure

Metrics interpretation (MTTR, SLOs)

Scheduling & team logistics

25/7 or hybrid support experience

Travel readiness

Tools

Jira

Zendesk

Job description

CoreWeave is hiring a Manager of Technical Support Engineering to lead a dedicated infrastructure operations team and maintain high-availability hardware in client environments. You will drive incident resolution, coordinate cross-functional efforts, and scale processes for a growing AI-ready cloud platform.

You will oversee Linux-based systems, GPU hardware, and 24/7 support workflows, mentoring engineers and ensuring superior client experience across global data centers.