GPU AI Infrastructure Support Engineer

Nscale; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Nscale is recruiting an AI Infrastructure Support Engineer for APAC to handle day‑to‑day tickets, hardware triage, and incident response. You’ll work with Engineering and perform GPU node diagnostics, run network and storage checks, and document steps for efficient handovers.

The role requires 3+ years in infrastructure support, strong Linux CLI skills, and familiarity with ITSM processes. Occasional on‑call and travel to customer sites are expected.

Qualifications

• 3+ years in infrastructure support or support engineering in SLA‑driven customer environments.
• Clear written notes, concise updates, and reliable handovers to customers and teams.
• GPU and hardware troubleshooting using nvidia-smi or similar diagnostics.
• Solid CLI skills with Linux systemd, filesystems, permissions, and networking.
• Experience with ITSM processes (ITIL or similar) and ticketing discipline.

Responsibilities

• Handle day‑to‑day tickets and alerts; escalate incidents with guidance.
• Triage GPU nodes; interpret logs and perform hardware remediation.
• Run fabric and link diagnostics; capture evidence for handover.
• Investigate storage and data‑path issues; gather evidence for diagnosis.
• Record and manage tickets; communicate with customers clearly.
• Participate in on‑call requirements and travel for deployments.

Job description

Nscale is recruiting an AI Infrastructure Support Engineer for APAC to handle day‑to‑day tickets, hardware triage, and incident response. You’ll work with Engineering and perform GPU node diagnostics, run network and storage checks, and document steps for efficient handovers.

The role requires 3+ years in infrastructure support, strong Linux CLI skills, and familiarity with ITSM processes. Occasional on‑call and travel to customer sites are expected.