Infrastructure Engineer: Cloud, Network & IT Ops Lead

User Experience Researchers Pte Ltd; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

User Experience Researchers Pte Ltd is seeking an IT Infrastructure Engineer to design, implement, operate, and maintain secure, scalable ICT infrastructure and provide end user support to ensure productive technology usage across the organization.

You will manage server, cloud, network, and endpoint systems, monitor health and performance, perform upgrades and DR, automate processes, ensure security compliance, and collaborate with business users, vendors, and project teams.

Qualifications

• Degree or Diploma in Computer Science, Computer Engineering, IT or equivalent.
• Certifications in AWS, Azure, CCNA or ITIL v3 Foundation would be advantageous.
• Experience designing, deploying and managing enterprise ICT infrastructure for Cloud services (AWS, etc.).

Responsibilities

• Design, implement, administer, and support server, cloud, network, endpoint, and platform infrastructure.
• Monitor infrastructure health, availability, capacity, and performance.
• Perform system upgrades, patch management, backup, disaster recovery, and lifecycle management.
• Implement infrastructure automation and operational improvements to enhance efficiency and reliability.
• Ensure compliance with Government ICT security policies, standards, and governance requirements.
• Support infrastructure projects, cloud migration, technology refresh, and system implementation initiatives.
• Provide Level 1 and Level 2 technical support for end-user devices, OS, productivity apps, and peripherals.
• Troubleshoot and resolve hardware, software, network, and access issues within SLAs.
• Assist onboarding/offboarding workstations, software installs, and access configurations.
• Escalate complex incidents and coordinate resolution with vendors.
• Maintain accurate incident and procedure documentation.

Skills

AWS

Azure

CCNA

ITIL v3 Foundation

Enterprise ICT Infra

Network technologies (LAN/WAN/SDN)

Leadership & multi-tasking

Vendor management

Communication skills

Team collaboration

Education

Degree or Diploma in Computer Science/Engineering/IT

Job description

User Experience Researchers Pte Ltd is seeking an IT Infrastructure Engineer to design, implement, operate, and maintain secure, scalable ICT infrastructure and provide end user support to ensure productive technology usage across the organization.

You will manage server, cloud, network, and endpoint systems, monitor health and performance, perform upgrades and DR, automate processes, ensure security compliance, and collaborate with business users, vendors, and project teams.