Inclusive Retail Store Leader

NELLAII PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Nellaii Store is seeking a Store Manager to lead a diverse team and deliver an exceptional customer experience across our Nellaii Store.

You will actively participate in floor leadership, recruit and train staff, and drive store performance while upholding company policies and ensuring a safe, inclusive environment. The role emphasizes inclusion and customer excellence in a fast-paced retail setting.

Qualifications

• Be available to work a schedule based on business needs including nights, weekends and public holidays in the retail store.
• Have experience leading others in retail, sales, or a related field.
• Be proficient in English, both written and spoken (sign language supported).

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Retail leadership

Team coaching

Customer service excellence

Job description

Nellaii Store is seeking a Store Manager to lead a diverse team and deliver an exceptional customer experience across our Nellaii Store.

You will actively participate in floor leadership, recruit and train staff, and drive store performance while upholding company policies and ensuring a safe, inclusive environment. The role emphasizes inclusion and customer excellence in a fast-paced retail setting.