Incident Response Command Center Operator

DXC Technology Inc.; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

DXC Technology Inc. is seeking a Service Desk professional in Singapore to handle phone and email inquiries from users and to assist with the Self-Service ITSM Portal.

You will triage incidents, coordinate with vendors, and act as a first responder for system alerts, ensuring timely resolution. The role requires a Diploma in IT, familiarity with incident management, and experience with Windows/Unix/Network/Applications.

Qualifications

• Diploma in Information Technology or Computer Studies is required.
• Experience in an enterprise command centre is a plus.
• Knowledge in incident management is required.
• Experience with Windows, Unix, Network, and Applications support.
• Experience with call tracking / ticket management system (ServiceNow preferred).
• Must be able to work independently and/or in a team environment.
• Customer-oriented and able to interact professionally with a diverse group of colleagues, vendors and clients.
• Willing to work shifts – 12-hr shift including Public Holidays and Weekends.
• Singaporeans only.
• Work Location – North of Singapore.

Responsibilities

• Respond to service desk phone calls and emails from users.
• Assist users with the Self-Service ITSM Portal.
• Ensure calls logged are clear and comprehensive.
• Triaging and routing incidents to appropriate vendors for resolution.
• Coordinate to ensure incidents are promptly resolved.
• Act as first responder for system alerts and escalate as needed.
• Support L2 Team with system health checks and resolutions.
• Assist in report generation and documentation.
• Set up conference calls between project managers and vendors for major incidents.
• May participate in adhoc projects and system demos.
• Support the operations manager to improve command centre processes.

Skills

Incident management

Call handling

ServiceNow

Windows support

Unix support

Network

Applications support

Teamwork

Customer oriented

Stress management

Shift work

Education

Diploma in Information Technology or Computer Studies

Tools

ServiceNow

Ticket management system

Job description

DXC Technology Inc. is seeking a Service Desk professional in Singapore to handle phone and email inquiries from users and to assist with the Self-Service ITSM Portal.

You will triage incidents, coordinate with vendors, and act as a first responder for system alerts, ensuring timely resolution. The role requires a Diploma in IT, familiarity with incident management, and experience with Windows/Unix/Network/Applications.