Sales Manager

Mandarin Oriental; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Mandarin Oriental, Singapore is seeking a Sales Manager (Business Travel) to drive new business and manage key accounts within luxury hospitality. The role reports to the Director of Sales and sits in the Sales & Marketing team at the Singapore property.

You will target group, transient, rooms, banquet and events while maintaining revenue growth through strategic account management, market intelligence and strong client relationships. Fluency in English and solid negotiation skills are essential.

Qualifications

• Minimum diploma qualification in any discipline.
• At least 1 year experience in a similar capacity in an international luxury hotel.
• Proven excellence in service and client relationship management.
• Strong presentation and communication abilities.
• Proficient with Microsoft Office; HMS and Delphi familiarity.
• Self-starter with good problem-solving skills.
• Excellent interpersonal and negotiation skills.
• Fluency in English for written and spoken communication.
• Willingness to travel or participate in events as needed.

Responsibilities

• Prospects and develops new business through calls, visits, trade shows and research.
• Drives account transient, group and catering production via strong account management.
• Aligns accounts' needs with hotel objectives and marketing activities.
• Negotiates transient and group rates for assigned accounts.
• Continuously communicates the benefits of the hotel to clients.
• Understands fundamentals of assigned accounts and markets.
• Identifies new or existing markets/accounts meeting sales strategy.
• Be accountable for all targets and goals for area of responsibility.
• Develops marketing intelligence, new product ideas, competition and trends.

Skills

Interpersonal skills

Negotiation

Presentation skills

Communication skills

Office software

Self-starter

Problem-solving

Education

Diploma in any discipline

Tools

HMS

Delphi

Job description

SALES MANAGER (BUSINESS TRAVEL)

Mandarin Oriental, Singapore is looking for a Sales Manager (Business Travel) to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About The Job

Based at Mandarin Oriental, Singapore within the Sales & Marketing Department in Singapore, the Sales Manager is responsible in playing a vital role for identifying, developing and managing accounts within specific segments, markets or geographical territories. He or she will maintain or increase current account production including but not limited to group, transient, rooms, banquet and events, weddings and F&B in order to generate revenue for the Hotel. The Sales Manager reports to the Director of Sales.

As Sales Manager (Business Travel), you will be responsible for the following duties:

• Prospects and develops new business continuously through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.
• Drives and manages account transient, group and catering production through improved customer loyalty by excellent account management.
• Determines the accounts' needs, Hotel's objectives, and marketing activities of each assigned market/account.
• Negotiates transient and group rates for assigned accounts.
• Continuously communicates the benefits of the Hotel to clients.
• Understands and is familiar with the fundamentals of assigned accounts.
• Identifies new or existing markets/accounts that meet property sales strategy.
• Be accountable for all targets and goals set for area of responsibilities.
• Develops marketing intelligence, new products ideas, competition activities, new customer trends and performance.

As Sales Manager (Business Travel), We Expect From You

• Excellent service and interpersonal skills
• Excellent business negotiation and customer relationship management skills
• Excellent presentation and communication skills (Written and Spoken English)
• Proficient in Microsoft Office applications and HMS, Delphi
• Self-starter
• Good problem-solving skills
• At least 1 year experience in a similar capacity in an international chain luxury hotel
• Minimum qualification of diploma in any discipline

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We're Fans. Are you?