Implementation Consultant (SG)

AutoCount; Singapore; On-site; SGD 48,000 - 66,000; Full time

Job summary

AutoCount is seeking a detail-oriented IT implementation specialist to lead end-to-end system deployments, from setup to client training.

You’ll ensure SOP compliance, document work in Service Notes and CRM, and provide post-implementation support to secure a smooth handover. Collaboration with Sales, R&D, and Support drives issue resolution and process improvements globally.

Qualifications

• Diploma or bachelor’s degree in CS/IT or related field.
• At least 1 year in IT desktop, technical support, or similar role.
• Strong troubleshooting and communication skills.

Responsibilities

• Carry out end-to-end implementation tasks, including system setup, configuration, testing, and client training.
• Follow SOPs and maintain accurate documentation such as Service Notes and CRM updates.
• Provide post-implementation support to ensure smooth project handover and client satisfaction.
• Collaborate with Sales, R&D, and Support teams to resolve issues and contribute feedback for process improvement.
• Ensure high levels of customer satisfaction by delivering quality implementations, timely support, and effective communication throughout the project lifecycle.
• Report progress and any challenges to the Team Lead for escalation and guidance.
• Participate in knowledge sharing and continuous improvement initiatives within the team.
• Support implementation efforts in international markets as assigned.
• Learn and develop knowledge of multiple company products to effectively manage and implement projects across different product lines.

Skills

Implementation

Customer service

Troubleshooting

Team collaboration

Education

Tech degree (Diploma/BSc)

Job description

• Carry out end-to-end implementation tasks, including system setup, configuration, testing, and client training.
• Follow established SOPs and maintain accurate documentation such as Service Notes and CRM updates.
• Provide post-implementation support to ensure smooth project handover and client satisfaction.
• Collaborate with Sales, R&D, and Support teams to resolve issues and contribute feedback for process improvement.
• Ensure high levels of customer satisfaction by delivering quality implementations, timely support, and effective communication throughout the project lifecycle.
• Report progress and any challenges to the Team Lead for escalation and guidance.
• Participate in knowledge sharing and continuous improvement initiatives within the team.
• Support implementation efforts in international markets as assigned.
• Learn and develop knowledge of multiple company products to effectively manage and implement projects across different product lines.

Requirements:

• Diploma or bachelor’s degree in computer science, IT, or a related technical field.
• At least 1 year of IT desktop, technical support, or a similar technical role experience preferred.
• Proficient in troubleshooting hardware, software, and basic network issues.
• Strong troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Able to work independently and as part of a team.