IMMEDIATE HIRING- Production support (Linux / Unix) L1 / L2

ITCAN PTE. LIMITED; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore seeks a Production Support specialist at L1/L2 to support banking applications, troubleshoot issues, and ensure service uptime. The role emphasizes monitoring performance and incident handling to meet SLAs.

You will collaborate with L1 and development teams to resolve recurring issues, perform root cause analysis, and document solutions for future reference. Hands-on Java development skills are a plus and will aid in debugging complex problems.

Qualifications

• Minimum 2+ years of Production Support experience.
• Java development skills are a plus.

Responsibilities

• Provide L2 support for banking applications and systems, troubleshooting issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1 support to ensure a seamless escalation process for complex issues.
• Collaborate with development teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.

Skills

Production support

Java development

Job description

Requirement:

Job Role/Level L1/L2 Production Support

Quantity 1

Mandatory Skills Requirement:

Minimum 2+ years of Production Support experience

Minimum Java development skills will be added advantage.

Key responsibilities

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1 support to ensure a seamless escalation process for complex issues.
• Collaborate with development teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.