IFM Regional Lead, APAC

cushman & wakefield (s) pte ltd; Singapore; On-site; SGD 110,000 - 180,000; Full time

Job summary

Cushman & Wakefield Singapore is seeking a seasoned Facilities Manager to lead maintenance and operation programs across client portfolios. You will oversee day-to-day facilities activities, ensure compliance, and drive cost-effective service delivery while aligning with client needs and company objectives.

The role requires strong leadership, budgeting, and stakeholder engagement skills, with a track record of managing vendors and building systems. International travel may be required.

Qualifications

• 10+ years experience in facilities management, real estate, or related field.
• Proven ability to lead cross‑functional teams and manage vendors.
• Strong commercial acumen with budgeting and financial reporting.
• Excellent communication, presentation, and reporting skills.
• Willingness to travel internationally.
• Advanced stakeholder management and customer service capabilities.

Responsibilities

• Coordinate maintenance activities across client portfolio to ensure performance.
• Oversee facility operations including custodial, life-safety, engineering and maintenance.
• Develop long-range planning aligned with client and company goals.
• Prepare consolidated budgets and monthly financial reports.
• Lead staff hiring, training, and performance evaluations.
• Drive innovation and cost reduction initiatives.

Skills

Leadership

Stakeholder engagement

Cross-functional teams

Budgeting & financial reporting

Communication

Travel willingness

Customer service excellence

Relationship management

Education

Facilities Management / Real Estate / Business degree

Tools

CMMS

Job description

About the Role:

• Responsible for policy conformance and enforcement, safety performance, budget and cost control, quality control, maintenance process development and conformance, job planning and scheduling, and CMMS management.

• Coordinates maintenance activities throughout customer/client portfolio to ensure effective, efficient maintenance performance.

• Assist in the development of long-range planning in support of the customer/client and the company’s goals and objectives.

• Provides support before, during and after a disaster event.

• Ensures compliance with all company / customer regulations, policies, and procedures.

• Oversee day‑to‑day operations of facilities, high rise or campus ensuring that all services are effectively delivered, and facility needs are met including custodial, life‑safety, engineering, and general maintenance.

• Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives.

• Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFPs, and assuring payments and invoicing match contract pricing.

• Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities.

• Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building occupants.

• Ensure facility management staff implements ongoing contract review programs to constantly assess client, and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the client’s employees and the properties.

• Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly), contracts, expenditures and purchase orders related to the facility(s) or complex.

• Assist in development of capital and operating budgets for the property. This includes contributions towards a five‑year plan of maintenance, facility improvement and cost reduction initiatives.

• Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions.

• Approve all positions and direct the hiring, training, and motivational activities of the facility management staff.

• Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations for direct reports assigned to role.

• Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts.

• Ensure all aspects of employee engagement is focused on creating a phenomenal work environment that draws client’s employees into the office

• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals.

• Deliver the assigned KPI and related goals and targets (such as commercial and savings related) as assigned / imposed from time to time by the account leadership team.

• Bring forward and apply a high degree of meaningful subject matter expertise and thought leadership to improve and develop operational and business processes and procedures.

• Proactively develop and manage stakeholder relationship and have the capacity to deal with ambiguity and solve complex problems.

• Support other assigned initiatives, duties and projects as may be allocated from time to time (subject to reasonable capacity, capability, and alignment).
  

What We’re Looking For

• 10+ years' experience in Facilities Management, Real Estate, or related industry, ideally across APAC.

• Strong leadership and stakeholder engagement skills with a people-first mindset.

• A degree in Facilities Management, Real Estate, Business, or related field (or equivalent experience).

• Proven success in leading cross-functional teams, managing vendors, and driving performance metrics.

• Deep understanding of technical operations and building systems.

• Strong commercial acumen and ability to manage budgets and financial reporting.

• Excellent communication, presentation, and reporting skills.

• Ability to travel internationally as required.

• Advanced customer service and management capabilities – able to demonstrate relationship and stakeholder management capability to an advanced level
  

Key Performance Measures

• Client satisfaction and relationship management

• Financial and operational performance

• Compliance with governance and risk protocols

• Team leadership, engagement, and development

• Delivery of KPIs, projects, and strategic initiatives

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company

• Career development and a promote from within culture

• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.