Workplace Experience Director

cushman & wakefield (s) pte ltd; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

Cushman & Wakefield is recruiting a regional Workplace Experience Platform leader to guide APAC adoption, maturity, and consistency of the Workplace Experience platform across markets.

The role partners with Account Management, Facilities Management, and Solutioning to design client-specific programs, scale best practices, and translate client SOWs and KPIs into service delivery. Will mentor regional teams and collaborate with global leaders.

Qualifications

• Bachelor's degree from an accredited four year college or university.
• 10-15 years of experience in corporate real estate, facilities management, hospitality, workplace experience, or conference services.
• Experience working in regionally distributed or global roles required.
• Demonstrated balance of strategic leadership and hands on delivery.
• Ability and willingness to travel across APAC as required.

Responsibilities

• Lead regional Workplace Experience Platform leadership and serve as SME for APAC.
• Drive adoption, consistency, and maturity of the Workplace Experience platform across APAC.
• Act as a trusted regional advisor to internal leadership and senior client stakeholders.
• Partner with Account Management, Facilities Management, and Solutioning teams to design and implement client specific Workplace Experience programs.
• Leverage global best practices to customize client playbooks, define roles, responsibilities, and service standards for onsite teams.
• Ensure understanding of client SOWs, contractual obligations, and KPIs to meet and exceed expectations.
• Support client transitions, transformations, and expansions.
• Support regional business development through solution design and executive storytelling.
• Present Workplace Experience strategies to senior client audiences across APAC.
• Identify opportunities to expand services within existing portfolios.

Skills

Strategic leadership

Hands-on delivery

Stakeholder management

Travel readiness

Education

Bachelor's degree

Job description

About the role:

Regional Platform Leadership

• Serve as the Workplace Experience Platform leader and subject matter expert for the Asia Pacific region.
• Drive adoption, consistency, and maturity of the Workplace Experience platform across APAC while respecting local market nuances, labor models, and cultural expectations.
• Act as a trusted regional advisor to both internal leadership and senior client stakeholders

Client Experience & Program Delivery

• Partner with Account Management, Facilities Management, and Solutioning teams to design and implement client specific Workplace Experience programs that elevate employee experience and operational excellence.
• Leverage global best practices to help customize client playbooks, defining roles, responsibilities, service standards, and ways of working for onsite Workplace Experience teams.
• Ensure deep understanding of client Statements of Work (SOWs), contractual obligations, and service KPIs to consistently meet and exceed client expectations.
• Support client transitions, transformations, and expansions.

Commercial & Growth Enablement

• Support regional business development efforts through solution design, scope development, and executive level storytelling.
• Present Workplace Experience strategies and value propositions to senior client audiences across APAC.
• Identify opportunities to expand Workplace Experience services within existing client portfolios through data, insights, and demonstrated outcomes.

Insights, Measurement, & Continuous Improvement

• Leverage data, research, and feedback mechanisms to understand client needs, employee behaviors, and experience gaps.
• Support customer satisfaction measurement programs and translate insights into actionable improvements.
• Drive continuous improvement of experience standards, training, and service delivery models.

Coaching, Enablement & Collaboration

• Provide strategic leadership and coaching to account based Workplace Experience teams.
• Design and support hospitality and soft skills training initiatives across the region.
• Build strong, trusted relationships with senior client stakeholders and internal cross functional partners.
• Collaborate closely with Global Workplace Experience Platform leadership to share regional insights and innovations.

About you:

• Bachelor's degree from an accredited four year college or university
• 10-15 years of experience in corporate real estate, facilities management, hospitality, workplace experience, or conference services
• Experience working in regionally distributed or global roles required
• Demonstrated balance of strategic leadership and hands on delivery
• Ability and willingness to travel across APAC as required

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
• We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.