Operations Support Engineer - A26359

Activate Interactive; Singapore; On-site; SGD 47,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Flexi benefits

Life and health insurance

Well-being programs

Learning & development support

Career progression

Flexible work arrangement

Job summary

Activate Interactive Singapore seeks an ICT Operations Support Engineer for a 1-year fixed-term contract to support NCSS ICT environment. You will handle service requests, IT administration, vendor coordination, user support, and governance to ensure compliant, secure ICT services.

Key tasks include end-to-end lifecycle of service requests, onboarding/offboarding users, and liaising with GovTech and vendors to meet SLAs. Strong familiarity with Singapore Government ICT processes is required.

Qualifications

• Diploma or Degree in IT, CS, or IS.
• At least 2 years in IT operations, admin, service management, or infra support.
• Experience with Microsoft 365 and workplace technologies.
• Experience working with vendors and MSPs.
• Familiarity with IT service management processes and tools.
• Experience in Singapore Government ICT environment.
• Knowledge of WOG ICT processes, governance, and support models.
• Experience using Government ICT support portals (ITSM, SGMail, EUSS).
• Experience provisioning users, access management, and workplace services.

Responsibilities

• Administer ICT environment and service requests.
• Coordinate with GovTech, MSPs, and vendors to fulfil requests within SLAs.
• Review service submissions and fulfilment evidence.
• Monitor backlog; escalate delivery issues when needed.
• Maintain records and audit trails for operations.
• Support governance, security, and compliance activities.
• Manage asset lists, licenses, and operational reporting.

Skills

IT operations

IT administration

Service management

Infrastructure support

Microsoft 365

Vendor coordination

ITSM

Government ICT

Governance & compliance

User support

Education

Diploma or Degree in IT/CS/IS

Tools

Microsoft 365 suite

Exchange Online

Teams

SharePoint Online

OneDrive

Entra ID

Intune

ITSM portals

SGMail Portal

EUSS Portal

Job description

Activate Interactive Pte Ltd ("Activate") is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people's lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Operations Support Engineer

You will work in Singapore Government Agencies

This is a fixed term contract role. The engagement is 1 year.

Internal Code: A26359

What will you do?

The ICT Operations Support Engineer is responsible for the day-to-day administration and operational support of NCSS's ICT environment. The role focuses on service request management, IT administration, vendor coordination, user support, and operational governance to ensure ICT services are delivered effectively, securely, and in compliance with Whole-of-Government (WOG) standards.

A key responsibility of this role is to manage the end-to-end lifecycle of ICT service requests, ensuring requests are accurately raised, tracked, fulfilled, and verified before closure.

ICT Operations & Service Request Management

• Raise, track, and manage ICT service requests, incidents, and operational support activities
• Coordinate with GovTech, managed service providers, and vendors to fulfil requests within agreed SLAs
• Review and validate service request submissions, approvals, and fulfilment evidence
• Monitor request backlog, follow up on outstanding requests, and elevate service delivery issues where necessary
• Maintain accurate records and audit trails for operational activities

IT Administration & User Support

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune
• Support user onboarding, offboarding, and access management processes
• Manage user accounts, shared mailboxes, distribution lists, licence, and security groups
• Coordinate endpoint provisioning, software installation, and workplace technology support

Vendor & Service Delivery Management

• Act as the liaison between NCSS and ICT service providers
• Monitor vendor performance against SLAs and KPIs
• Review service reports and validate completed work before acceptance
• Participate in operational and service review meetings

Governance, Security & Compliance

• Support ICT governance, audit, risk management, and cybersecurity activities
• Conduct periodic access reviews and support compliance exercises
• Ensure ICT processes and documentation remain current and audit-ready

Asset & Operations Support

• Maintain ICT asset inventory and software licence records
• Support asset verification, refresh, replacement, and disposal activities
• Assist in incident management, problem management, and operational reporting

Requirements

What are we looking for?

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline
• Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support
• Experience supporting Microsoft 365 and workplace technologies
• Experience working with vendors and managed service providers
• Familiarity with IT service management processes and tools
• Experience working within the Singapore Government ICT environment
• Familiarity with WOG ICT processes, governance, and support models
• Experience using Government ICT support portals such as:
• ITSM Portal
• SGMail Administration Portal
• EUSS Portal
• Experience supporting user provisioning, access management, email administration, and workplace technology services

Benefits

What do we offer in return?

Competitive Compensation:

Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.

Benefits:

Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions "red packet" and CNY goodies, etc.

Employee Wellness:

Support for your physical, mental, and overall well-being through year-round initiatives.

Growth & Development:

Learning programmes, certification support, and a dedicated staff development budget. (We are a "SHRI 2025 Gold winner" in "Learning & Development; Coaching & Mentoring")

Career Progression:

Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track.

Competency Framework:

A structured and practical framework to support you to develop, perform, and succeed.

Flexible Work Arrangement:

Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

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Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.