ICT Infrastructure Engineer REQ132

USER EXPERIENCE RESEARCHERS PTE. LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

USER EXPERIENCE RESEARCHERS PTE. LTD in Singapore is seeking a motivated ICT Infrastructure Engineer to join the Prod Ops - Storage team. You will support storage and backup deployment, migrations, and day-to-day operations, focusing on reliability, performance, and security in an enterprise environment.

The role emphasizes automation, cross-functional collaboration, and hands-on design to drive efficiency and resilience across storage and backup platforms in both on-premises and cloud contexts.

Qualifications

• Degree in Computer Science, Information Technology, Engineering, or related field.
• Equivalents with strong practical infra/ops experience also considered.
• At least 5 years in storage engineering or infrastructure operations with hands-on enterprise storage platforms.

Responsibilities

• Plan and execute storage and backup deployments, migrations, and capacity expansions.
• Design robust storage/backup solutions for production workloads.
• Manage data migrations with minimal disruption and ensure data protection.
• Decommission legacy storage and onboard new platforms.
• Configure backup policies, schedules, and retention across platforms.
• Support disaster recovery testing and recovery time/point objectives.
• Migrate backup workloads to modern platforms while preserving data protection.
• Ensure security/compliance standards are met across storage and backup projects.
• Develop security baseline docs and hardening configurations.
• Create test cases and validate functional, performance, and security aspects.
• Collaborate with security/compliance teams throughout project lifecycles.
• Operate storage/backup infrastructure daily: monitor, troubleshoot, and maintain health.
• Identify automation opportunities using scripting/AI tools to improve efficiency.
• Document processes and runbooks for knowledge sharing.

Skills

Storage engineering

SAN

NAS

iSCSI

NFS

CIFS

Veritas NetBackup

Veeam

Cloud storage

Python

Bash

PowerShell

Education

Bachelor's degree in CS/IT/Engineering

Tools

Hitachi

NetApp

Dell EMC

Pure Storage

HPE

Veritas NetBackup

Veeam

Job description

We are looking for a motivated and detail-oriented ICT Infrastructure Engineer to join the Prod Ops - Storage team, with a focus on storage and backup systems. In this role, you will play a key part in supporting the planning, implementation, and ongoing operations of storage and backup infrastructure — from new storage deployments and migrations to day-to-day operational support — while actively contributing to automation and process improvement initiatives.This is a hands-on role suited for someone who thrives in a structured operational environment, takes ownership of their work, and is keen to make a tangible impact on the reliability, performance, and efficiency of enterprise storage and backup systems.

Key Responsibilities:

• You will support the planning and execution of storage and backup implementation projects, including new deployments, capacity expansions, and storage migrations, ensuring continuity of operations across environments throughout each transition.
• As part of infrastructure modernization and re-platforming exercises, you will help design and implement storage and backup solutions that are robust, well-tested, and ready to support production workloads from day one.
• You will also contribute to storage lift-and-shift and data migration projects, working to ensure that data is migrated accurately, securely, and with minimal disruption to operational stability at every stage of the process.
• This includes supporting the decommissioning of legacy storage systems and the onboarding of new platforms.
• A key part of your responsibilities will be supporting the design, implementation, and ongoing management of backup infrastructure.
• This includes configuring and maintaining backup policies, schedules, and retention settings across enterprise backup platforms, ensuring that backup jobs complete successfully and that recovery objectives are consistently met.
• You will support backup restoration exercises and disaster recovery testing, validating that data can be recovered reliably within defined recovery time and recovery point objectives.
• You will also assist in the migration and re-platforming of backup workloads, including the transition from legacy backup solutions to modern platforms, ensuring continuity of data protection throughout each phase of the migration.
• A key part of your project responsibilities will be ensuring that all storage and backup implementations meet the required security and compliance standards.
• You will be expected to develop and maintain security baseline documentation for storage and backup systems, defining and enforcing hardening configurations in line with organizational and regulatory requirements.
• You will prepare comprehensive test case documentation — covering functional, performance, and security validation — and ensure that all testing outcomes are properly recorded and signed off before systems are transitioned to production.
• You will work closely with security and compliance teams to ensure that storage and backup projects adhere to relevant frameworks and audit requirements throughout the project lifecycle.
• Beyond project delivery, you will be responsible for the day-to-day operations of storage and backup infrastructure — monitoring capacity and performance, responding to incidents, carrying out routine maintenance, and ensuring that systems remain healthy and available.
• You will identify and implement automation opportunities across storage and backup operations, leveraging scripting and AI-assisted tooling to reduce manual effort, improve reliability, and surface operational insights more efficiently.
• Collaboration is central to this role.
• You will work closely with cross-functional teams — including server, network, database, and application teams — to support emerging infrastructure projects, balancing timely delivery with ongoing operational commitments.
• You will also be expected to document processes, procedures, and knowledge bases clearly and thoroughly, strengthening the team's collective capabilities and supporting continuity of service.

Qualifications and Experience:

• The ideal candidate holds a degree in Computer Science, Information Technology, Engineering, or a related field.
• Candidates with equivalent practical experience and a strong track record in infrastructure or operations environments will also be considered.
• You should have at least 5 years of experience in a storage engineering, infrastructure operations, or related role, with demonstrable hands-on experience in enterprise storage platforms such as Hitachi, NetApp, Dell EMC, Pure Storage, HPE, or equivalent.
• Prior involvement in storage migration projects — including data migrations, re-platforming exercises, or storage consolidation efforts — is highly desirable.
• Familiarity with storage protocols and technologies such as SAN, NAS, iSCSI, NFS, and CIFS is expected.
• Experience with enterprise backup platforms such as Veritas NetBackup, Commvault, Veeam, Dell EMC NetWorker, or equivalent is highly desirable.
• Candidates with hands-on experience in backup policy management, backup infrastructure migrations, and recovery validation exercises will be at a distinct advantage.
• Familiarity with backup concepts including deduplication, replication, snapshot management, and offsite or cloud-based backup targets would be beneficial.
• Experience in preparing security baseline documentation, test case documentation, and supporting compliance or audit processes for infrastructure projects would be a strong advantage.
• Familiarity with security hardening standards and frameworks relevant to storage, backup, and infrastructure environments is similarly valued.
• Proficiency in scripting languages such as Python, Bash, or PowerShell is expected, as automation is a core part of this role.
• Experience applying AI or machine learning tools — for example, using large language models to assist with script generation, anomaly detection, log analysis, or operational runbook automation — would be a distinct advantage.
• Familiarity with cloud storage and backup platforms (such as AWS S3, AWS Backup, or equivalent) and an understanding of how storage and backup workloads are managed across on-premises and cloud environments would also be beneficial.
• Experience working in an ITIL-aligned or similarly structured operational environment is a plus.
• Beyond technical skills, we value candidates who communicate clearly, document their work diligently, and collaborate well across teams.
• You should be comfortable navigating ambiguity, managing competing priorities, and contributing to a team culture that takes operational excellence seriously.